Skillsoft Essentials

Kolekcija koja obuhvata tematske celine iz različitih oblasti. Univerzalno mesto za razvoj svakog profesionalca u biznisu.

Access

Access 2010 (Windows) Creating Forms & Queries
Finding & Organizing Data
Inserting, Importing, & Formatting Data
Report & Analysis Tools
Saving, Protecting, & Exporting Databases
Understanding Tables, Fields, & Entries
Working with Databases
Access 2013 (Windows) Creating Forms & Queries
Finding & Organizing Data
Inserting, Importing, & Formatting Data
Report & Analysis Tools
Saving, Printing, & Exporting Databases
Understanding Tables, Fields, & Entries
Working with Databases
Access 2016 (Windows) Creating Forms & Queries
Finding & Organizing Data
Inserting, Importing, & Formatting Data
Saving, Printing & Exporting Databases
Tables, Fields, & Entries
Using the Report & Analysis Tools
Working with Databases
Access 2019 Access 2019: Creating Forms & Queries
Access 2019: Customizing Forms
Access 2019: Using the Report & Analysis Tools
Access 2019 (Windows) Access 2019: Finding & Organizing Data
Access 2019: Inserting, Importing & Formatting Data
Access 2019: Saving, Printing & Exporting Databases
Access 2019: Tables, Fields & Entries
Access 2019: Working with Databases

Accountability

Becoming an Accountable Professional
Developing a Personal Accountability Framework
Expert Insights on Accountability

Accounting

Accounting for Stock Transactions
Key Accounting Concepts and Principles
Preparing Financial Statements and Closing Accounts
Recording, Posting, and Balancing the Books

Adapting to Change

Expert Insights on Adapting to Change
Organizations Change So Get Ready
Redefining Yourself After Organizational Change

Administrative Skills

Administrative Support: A Positive Professional Image
Administrative Support: Developing Your Essential Skills
Administrative Support: Interacting Effectively with Colleagues
Administrative Support: Working in Partnership with Your Boss
Taking Effective and Professional Notes

Adobe Acrobat

Acrobat Pro DC Acrobat Pro DC: Creating & Illustrating Documents
Acrobat Pro DC: Formatting Files
Acrobat Pro DC: Getting Started
Acrobat Pro DC: Structuring Documents
Adobe Pro DC: Using the Collaboration Tools

Adobe Captivate

Adobe Captivate 8 Adobe Captivate 8: Getting Started
Media & Interactivity
Adobe Captivate 9 Media & Recording
Publishing & Actions
Questions & Pools
Responsive Fundamentals

Adobe ColdFusion

Adobe ColdFusion 10 ColdFusion Fundamentals

Adobe Connect Meetings

Adobe Connect Meetings Meeting Tools
Organizing & Hosting Meetings
Sign-in & Setup

Adobe Dreamweaver

Adobe Dreamweaver CC 2015 Basic Coding
Browsers and HTML
Dreamweaver Fundamentals
The Dreamweaver Interface
Web Design

Adobe Edge Animate

Adobe Edge Animate CC 2015 Creating & Animating Artwork
Exploring the Interface
Importing Artwork, Text Animation, & Typeface Properties
Interactive Compositions
Publishing Compositions
Transitions, Symbols, & Synchronizing Motion
Working with Video & Audio

Adobe Flash

Adobe Flash Professional CC 2015 Drawing with Flash
Flash Animation
Flash Fundamentals
Flash Programming
Flash Tools

Adobe Illustrator

Adobe Illustrator CC 2015 Advanced Tools & Effects
Drawing in Illustrator
Gradients & Bitmap Images
Illustrator Fundamentals
Illustrator Tools
Introduction to Illustrator
Pen Tools & Objects
Working with Text

Adobe InDesign

Adobe InDesign CC 2015 Basic Navigation & Tools
InDesign Fundamentals
Working with Images & Exporting Files
Working with Objects & Editing Tools
Working with Pages
Working with Text

Adobe Photoshop

 Adobe Photoshop Elements 13 Adding Shapes & Text to Photos
Advanced Photo Editing
Creating Slideshows & Collages
Importing Photos & Preparing the Workspace
Organizing, Finding & Sorting Photos
Photo Editing
Saving & Exporting Photos
View Tools

Adobe Premiere Elements

Adobe Premiere Elements 13 Adding Video Effects
Adobe Premiere Elements 13: Getting Started
Exporting & Sharing Videos
Importing Files & Setting Up a Project
Premiere Elements Fundamentals
Project Audio Settings
Trimming & Editing a Video

Adobe Premiere Pro

Adobe Premiere Pro CC 2015 Movies & Application Extensibility
Panels & Effects
Premiere Pro Fundamentals

Adobe Typekit

Adobe Typekit CC 2015 Adobe Typekit CC 2015: Getting Started
Filtering & Fonts
Kits & Fallback Fonts
Sites, Font Weights, & Styles

Agile Project Management

Agile Key Exam Concepts
Agile Principles and Methodologies
Agile Project Planning
Agile Project Scheduling and Monitoring
Agile Stakeholder Engagement and Team Development

Analytics

Big Data Fundamentals
Big Data Interpretation
Business Analysis Activities and Tools
Business Analysis Analytical Techniques
Business Analysis Overview
Business Analysis Professional Effectiveness Competencies
Personal Skills for Effective Business Analysis
Perspectives for Effective Business Analysis
RADD Knowledge Area: Part 1
RADD Knowledge Area: Part 2
The BA Elicitation and Collaboration Knowledge Area
The BA Planning and Monitoring Knowledge Area
The Requirements Life Cycle Management Knowledge Area
The Solution Evaluation Knowledge Area
The Strategy Analysis Knowledge Area

Android End User

Android 6.0 Configuring Devices
Installing & Managing Apps
Listening To Music
Managing Contacts
Managing Events & Alarms
Navigation & Setup
Retrieving & Sharing Information
Using Chrome
Using Email
Using the Camera & Photo Tools
Android 7.0 Configuring Devices
Installing & Managing Apps
Listening To Music
Managing Contacts
Managing Events & Alarms
Navigation & Setup
Retrieving & Sharing Information
Using Chrome
Using Email
Using the Camera & Photo Tools
Android 8.0 Configuring Devices
Installing & Managing Apps
Listening To Music
Managing Contacts
Managing Events & Alarms
Navigating & Setting Up
Retrieving & Sharing Information
Using Android 8 for Phones
Using Chrome on an Android Device
Using Email
Using Google Maps on an Android Device
Using the Camera & Photo Tools

Asana

Asana Web Creating & Managing Projects
Finding & Sharing Items
Running Reports & Configuring Projects
Signing in & Setting up a Team
Using the Conversation Tools

AWS Certified Solutions Architect – Associate

Amazon Web Services 2018 AWS Associate Solution Architect: Amazon CloudFront & Route 53
AWS Associate Solution Architect: Amazon Machine Images
AWS Associate Solution Architect: Architecting for the Cloud
AWS Associate Solution Architect: Architecture Security
AWS Associate Solution Architect: Auto Scaling
AWS Associate Solution Architect: AWS Primer
AWS Associate Solution Architect: Building & Managing AWS Solutions
AWS Associate Solution Architect: Caching
AWS Associate Solution Architect: Database Managed Services
AWS Associate Solution Architect: High Availability
AWS Associate Solution Architect: Loose Coupling
AWS Associate Solution Architect: Managing AWS
AWS Associate Solution Architect: Optimizing Compute Resources
AWS Associate Solution Architect: Optimizing Storage
AWS Associate Solution Architect: Scalability & Elasticity
AWS Associate Solution Architect: Storage Solutions
AWS Associate Solution Architect: Virtual Private Cloud

AWS Certified SysOps Administrator – Associate

Amazon Web Services 2018 Application Infrastructure
Compute Services
Database Services
High Availability
Introduction
Monitoring the AWS Environment
Networking Services
Preparing for Cloud Service Management
Security & IAM Services
Storage Services

Balsamiq

Balsamiq 3 Creating Mockups
Text, Images, Markup, Symbols, & Menu Controls
Versions & Plugins
Wireframes & UI Controls

Basecamp

Basecamp 2 Discussion & Collaboration Tools
Managing Project Tasks & Assets
Setting Up Projects
Sign-in & Setup
Tracking Projects
Basecamp 3 Managing your Project Tasks & Assets
Setting Up & Tracking Projects
Signing In & Setting Up
Using Basecamp for iOS
Using the Calendar Tools
Using the Team Communication Tools

Best Practices in Project Management

PMBOK® Guide Sixth Edition Capturing, Analyzing, and Using Project Lessons Learned
Strategically Focused Project Management
Ethical Standards and PMI® Core Values
Ethics and Project Management

Box

Box Web Managing Users & Group Permissions
Organizing Files
Sharing Files
Signing In & Setting Up
Using the Storage Tools

Budgeting

Basic Budgeting for Non-financial Professionals

Buffer

Buffer Managing Social Media Activity
Sign-in & Account Creation

Building Business Cases & Plans

Developing an Effective Business Case
Preparing and Implementing a Business Plan

Business Grammar

Abbreviating, Capitalizing, and Using Numbers
Creating Well-constructed Sentences
Getting the Details Right: Spelling Basics
Troublesome Words and Phrases: Usage Mistakes in Writing
Using Punctuation Marks
Using the Parts of Speech

Business Processes

Enabling Business Process Improvement

CAPM®

PMBOK® Guide Sixth Edition Analyzing Risk (PMBOK® Guide Sixth Edition)
Capturing, Analyzing, and Using Project Lessons Learned
Control the Project Schedule (PMBOK® Guide Sixth Edition)
Create Work Breakdown Structure (PMBOK® Guide Sixth Edition)
Creating a Project Budget (PMBOK® Guide Sixth Edition)
Define and Sequence Activities (PMBOK® Guide Sixth Edition)
Develop and Manage Resources (PMBOK® Guide Sixth Edition)
Develop the Project Schedule (PMBOK® Guide Sixth Edition)
Identifying Risk (PMBOK® Guide Sixth Edition)
Keeping Your Project on Budget (PMBOK® Guide Sixth Edition)
Manage and Control Quality (PMBOK® Guide Sixth Edition)
Managing Project Work (PMBOK® Guide Sixth Edition)
Managing Stakeholder Engagement (PMBOK® Guide Sixth Edition)
Monitor Project Communications (PMBOK® Guide Sixth Edition)
Plan and Acquire Resources (PMBOK® Guide Sixth Edition)
Plan and Define Project Scope (PMBOK® Guide Sixth Edition)
Plan and Manage Communications (PMBOK® Guide Sixth Edition)
Planning Quality Management (PMBOK® Guide Sixth Edition)
Planning Risk Management (PMBOK® Guide Sixth Edition)
Planning Stakeholder Engagement (PMBOK® Guide Sixth Edition)
Procurement Management (PMBOK® Guide Sixth Edition)
Procurement Planning (PMBOK® Guide Sixth Edition)
Project Changes and Closing (PMBOK® Guide Sixth Edition)
Project Fundamentals (PMBOK® Guide Sixth Edition)
Project Initiation and Planning (PMBOK® Guide Sixth Edition)
Project Management Introduction (PMBOK® Guide Sixth Edition)
Quality Methodologies and Standards for Project Management
Responding to Risk (PMBOK® Guide Sixth Edition)
Strategically Focused Project Management
The Process Groups (PMBOK® Guide Sixth Edition)
Validate and Control Scope (PMBOK® Guide Sixth Edition)
Ethical Standards and PMI® Core Values
Ethics and Project Management

Career Planning

Developing a Plan to Further Your Career
Developing Your Business Acumen
Expert Insights on Career Planning
Gaining Insight through Organizational Awareness
Getting Your Career on the Right Track
Pivot Series
Using Performance Appraisals to Advance Your Career

Certified Business Analysis Professional (CBAP®)

Business Analysis Activities and Tools
Business Analysis Analytical Techniques
Business Analysis Documentation & Criteria
Business Analysis Overview
Business Analysis Professional Effectiveness Competencies
Personal Skills for Effective Business Analysis
Perspectives for Effective Business Analysis
RADD Knowledge Area: Part 1
RADD Knowledge Area: Part 2
The BA Elicitation and Collaboration Knowledge Area
The BA Planning and Monitoring Knowledge Area
The Requirements Life Cycle Management Knowledge Area
The Solution Evaluation Knowledge Area
The Strategy Analysis Knowledge Area

Certified Cloud Security Professional (CCSP)

Cloud Application Security Awareness & Validation
Cloud Computing & Reference Architecture
Cloud Data Security
Cloud Infrastructure & Risk Analysis
Cloud Infrastructure Management
Data Center Design
Data Rights Management, Policies, & Event Tracing
Legal Requirements & Compliance
Operations Management
Risk Management & Outsourcing Design
Secure Application Architecture & IAM
Secure Cloud Computing & Trusted Cloud Services
Security Controls & Business Continuity
Software Development Security & Life Cycle
CCSP 2019: Application Development & Security
CCSP 2019: Cloud Infrastructure
CCSP 2019: Cloud System Architecture Design
CCSP 2019: Data Center Security
CCSP 2019: Data Retention & Events
CCSP 2019: Data Security Technologies
CCSP 2019: Identity & Access Management
CCSP 2019: Implementing Data Discovery & Classification
CCSP 2019: Operational Controls & Standards
CCSP 2019: Secure Cloud Computing
(ISC)² & Security Fundamentals
CISSP: Risk Management
CISSP: Security
Communication & Network Security
Conducting Incident Management
Cryptographic Client-based Systems
Identity and Access Management (IAM)
Monitoring & Reporting
Security Architecture and Engineering
Security Assessment & Testing
Security Operations
Site & Facility Security Controls
Software Development Security
Vulnerability Assessment & Mitigation

Circuit

Circuit for Web Communicating with Others
Signing In & Setting Up
Using the Meeting Tools

Cisco Certified Entry Networking Technician (CCENT)

Cisco CCENT CCENT: Access Control Lists Part 1
CCENT: Access Control Lists Part 2
CCENT: Device Hardening
CCENT: Device Management
CCENT: DHCP Configuration
CCENT: Discovering Ethernet
CCENT: Discovery Protocols
CCENT: DNS Configuration
CCENT: Functions of Routing
CCENT: Initial Device Configuration
CCENT: Interswitch Connectivity
CCENT: InterVLAN Routing
CCENT: IPv4 Addressing Part 1
CCENT: IPv4 Addressing Part 2
CCENT: IPv4 Configuration
CCENT: IPv6 Addressing
CCENT: IPv6 Configuration
CCENT: NAT Configuration
CCENT: Network Cabling
CCENT: Network Components, Topologies, & Architecture
CCENT: NTP Configuration
CCENT: OSI Model
CCENT: Overview of Cisco Devices
CCENT: Overview of Networking
CCENT: Port Security
CCENT: RIPv2 Configuration
CCENT: Static Routing
CCENT: Subnetting Part 1
CCENT: Subnetting Part 2
CCENT: Subnetting Practice
CCENT: Switching Functions
CCENT: The TCP/IP Model
CCENT: Troubleshooting Interfaces & Cables
CCENT: Troubleshooting Methodologies
CCENT: VLAN Configuration

Cisco Certified Network Associate (CCNA): Cloud

Cisco CLDFND CLDFND: Block & File Storage Access
CLDFND: Cisco Application Centric Infrastructure
CLDFND: Cisco Cloud Virtualization
CLDFND: Cisco CloudCenter
CLDFND: Cisco CloudCenter Components
CLDFND: Cisco UCS
CLDFND: Cisco Unified Fabric
CLDFND: Cloud Characteristics
CLDFND: Cloud Service Models
CLDFND: Community & Hybrid Cloud
CLDFND: IaaS, PaaS, & SaaS
CLDFND: Integrated Infrastructure & Cisco InterCloud Fabric
CLDFND: Public & Private Cloud Deployment Models
CLDFND: SAN, NAS, & Cisco Storage Network Devices
CLDFND: Server & Infrastructure Virtualization
CLDFND: Software-Defined Networking
CLDFND: Storage Access Technologies
CLDFND: Storage Provisioning
CLDFND: Virtual Application Containers
CLDFND: Virtual Networking Services
CLDFND: VLANs & VXLANs

Cisco Certified Network Associate (CCNA): Routing and Switching

Cisco  ICND2 3.0 ICND2 3.0: Configuring ACLs
Cisco CCENT CCENT: Access Control Lists Part 1
CCENT: Access Control Lists Part 2
CCENT: Device Hardening
CCENT: Device Management
CCENT: DHCP Configuration
CCENT: Discovering Ethernet
CCENT: Discovery Protocols
CCENT: DNS Configuration
CCENT: Functions of Routing
CCENT: Initial Device Configuration
CCENT: Interswitch Connectivity
CCENT: InterVLAN Routing
CCENT: IPv4 Addressing Part 1
CCENT: IPv4 Addressing Part 2
CCENT: IPv4 Configuration
CCENT: IPv6 Addressing
CCENT: IPv6 Configuration
CCENT: NAT Configuration
CCENT: Network Cabling
CCENT: Network Components, Topologies, & Architecture
CCENT: NTP Configuration
CCENT: OSI Model
CCENT: Overview of Cisco Devices
CCENT: Overview of Networking
CCENT: Port Security
CCENT: RIPv2 Configuration
CCENT: Static Routing
CCENT: Subnetting Part 1
CCENT: Subnetting Part 2
CCENT: Subnetting Practice
CCENT: Switching Functions
CCENT: The TCP/IP Model
CCENT: Troubleshooting Interfaces & Cables
CCENT: Troubleshooting Methodologies
CCENT: VLAN Configuration
Cisco ICND2 3.0 ICND2 3.0: Configuring & Verifying EIGRP
ICND2 3.0: Configuring & Verifying OSPFv3
ICND2 3.0: Configuring EtherChannel
ICND2 3.0: Configuring Multiarea OSPFv2
ICND2 3.0: Configuring OSPFv2
ICND2 3.0: Configuring Trunking
ICND2 3.0: Implementing EIGRP
ICND2 3.0: Implementing VLANs
ICND2 3.0: Infrastructure Services
ICND2 3.0: InterVLAN Routing
ICND2 3.0: Management & Programmability
ICND2 3.0: OSPFv2 Operations
ICND2 3.0: PortFast & BPDU guard
ICND2 3.0: QoS Overview
ICND2 3.0: Routing Protocols
ICND2 3.0: SNMP Monitoring
ICND2 3.0: Spanning Tree Configuration & Verification
ICND2 3.0: Spanning Tree Overview
ICND2 3.0: Switch Aggregation & Threat Mitigation
ICND2 3.0: Troubleshooting Connectivity
ICND2 3.0: Trunking Overview
ICND2 3.0: WAN Topologies & Connectivity
ICND2 3.0: Wide Area Networks Using GRE & eBGP
ICND2 3.0: Wide Area Networks Using PPP

Cisco Certified Network Associate (CCNA): Security

Cisco  IINS 3.0 IINS 3.0: Firewall Features
IINS 3.0: Network Time Protocol
Cisco IINS 3.0 IINS 3.0: AnyConnect VPN Using ASDM
IINS 3.0: ASA Security & Policies
IINS 3.0: Attack Mitigation
IINS 3.0: AutoSecure
IINS 3.0: Clientless SSL VPN & ASDM
IINS 3.0: Configuring Cisco IPS
IINS 3.0: Control Plane Policing
IINS 3.0: Cryptographic Key Exchange
IINS 3.0: Encryption Methods
IINS 3.0: Firewall Technology
IINS 3.0: Introduction to Cisco Security
IINS 3.0: Introduction to Network Attacks
IINS 3.0: IPS Deployment Configuration
IINS 3.0: IPsec & VPN
IINS 3.0: IPSec Site-to-Site VPN
IINS 3.0: Malware and Data Loss
IINS 3.0: Management Plane Access
IINS 3.0: Network Access Control
IINS 3.0: Network Address Translation
IINS 3.0: Network Topologies
IINS 3.0: OSPF & EIGRP Authentication
IINS 3.0: Port-based Access Control, BYOD, & MDM
IINS 3.0: PVLANs & VLAN Security
IINS 3.0: SCP & AAA Technologies
IINS 3.0: Secure CLI Access
IINS 3.0: Secure Device Management
IINS 3.0: SIEM Technology & Security Terminology
IINS 3.0: Simple Network Management Protocol
IINS 3.0: Specific Network Attacks
IINS 3.0: TACACS+
IINS 3.0: Threat Mitigation for Email, Web, & Endpoints
IINS 3.0: Zone-Based Firewall Configuration
ROUTE 2.0: Access Control
ROUTE 2.0: Administrative Distance & Passive Interfaces
ROUTE 2.0: Authentication, Authorization, & Accounting
ROUTE 2.0: BGP Attributes
ROUTE 2.0: BGP Loopback & Propagation
ROUTE 2.0: Border Gateway Protocol Introduction
ROUTE 2.0: Configure Static Routing
ROUTE 2.0: Default Routes
ROUTE 2.0: Device Management
ROUTE 2.0: DHCP Server
ROUTE 2.0: DHCP Stateless Server
ROUTE 2.0: Dynamic Multipoint, Easy VPN, & IPsec
ROUTE 2.0: EIGRP Authentication
ROUTE 2.0: EIGRP Load Balancing & Metrics
ROUTE 2.0: EIGRP Neighbors
ROUTE 2.0: EIGRP Over IPv6
ROUTE 2.0: EIGRP Stubs
ROUTE 2.0: Frame Relay Configuration
ROUTE 2.0: Generic Routing Encapsulation Tunnels
ROUTE 2.0: Introduction to EIGRP
ROUTE 2.0: Introduction to Networking
ROUTE 2.0: IP Addressing & DHCP
ROUTE 2.0: IP Operations
ROUTE 2.0: IPv4 Addressing Types
ROUTE 2.0: IPv6 Addresses
ROUTE 2.0: IPv6 Addressing & DHCP
ROUTE 2.0: Logging & Debugging
ROUTE 2.0: Loop Prevention Using Built-In Mechanisms
ROUTE 2.0: Loop Prevention Using Route Tags & Maps
ROUTE 2.0: Multiprotocol BGP
ROUTE 2.0: NetFlow
ROUTE 2.0: Network Address Translation
ROUTE 2.0: Network Migration
ROUTE 2.0: OSPF Area Types
ROUTE 2.0: OSPF Configuration
ROUTE 2.0: OSPF IPv6 Routing
ROUTE 2.0: OSPF Network & LSA Types
ROUTE 2.0: OSPF Packet Types
ROUTE 2.0: OSPF Route Types
ROUTE 2.0: OSPF Virtual Links and Paths
ROUTE 2.0: Point-to-Point Networking
ROUTE 2.0: Route Filtering
ROUTE 2.0: Route Filtering for EIGRP, OSPF, & BGP
ROUTE 2.0: Route Redistribution Using OSPF
ROUTE 2.0: Route Redistribution with RIP & EIGRP
ROUTE 2.0: Router Summarization for EIGRP & OSPF
ROUTE 2.0: Router Summarization Using RIP
ROUTE 2.0: Routing Information Protocol
ROUTE 2.0: Routing Policies
ROUTE 2.0: Routing Protocol Types
ROUTE 2.0: Security Features
ROUTE 2.0: SLAs & Object Tracking
ROUTE 2.0: SNMP & NTP
ROUTE 2.0: TCP & UDP Operations
ROUTE 2.0: Using VRF Lite
SWITCH 2.0: DHCP Snooping, IPSG, & DAI
SWITCH 2.0: EtherChannel
SWITCH 2.0: Hot Standby Router Protocol
SWITCH 2.0: L2 Attacks & Port Security
SWITCH 2.0: Layer 2 Network Discovery
SWITCH 2.0: Layer 3 Switching
SWITCH 2.0: Rapid & Multiple Spanning Tree
SWITCH 2.0: SPAN, RSPAN, & StackWise Clustering
SWITCH 2.0: Spanning Tree & Per VLAN Spanning Tree
SWITCH 2.0: Storm Control & Port-Based Authentication
SWITCH 2.0: STP Enhancements
SWITCH 2.0: STP Timers & Failover
SWITCH 2.0: Switch Overview & Administration
SWITCH 2.0: Trunking Using DTP, Dot1Q, & ISL
SWITCH 2.0: Trunking Using VTP
SWITCH 2.0: Virtual LANs
SWITCH 2.0: VLAN ACLs & Private VLANs
SWITCH 2.0: VLAN Trunk Protocol Pruning
SWITCH 2.0: VRRP & GLBP
TSHOOT 2.0: BGP IPv6 Troubleshooting
TSHOOT 2.0: BGP Troubleshooting Part 1
TSHOOT 2.0: BGP Troubleshooting Part 2
TSHOOT 2.0: EIGRP Troubleshooting Part 1
TSHOOT 2.0: EIGRP Troubleshooting Part 2
TSHOOT 2.0: EIGRP Troubleshooting Part 3
TSHOOT 2.0: EtherChannel & Spanning Tree Troubleshooting
TSHOOT 2.0: HSRP Troubleshooting
TSHOOT 2.0: Layer 2 Troubleshooting Part 1
TSHOOT 2.0: Layer 2 Troubleshooting Part 2
TSHOOT 2.0: Layer 2 Troubleshooting Part 3
TSHOOT 2.0: Layer 3 Troubleshooting
TSHOOT 2.0: Logging & Path Verification
TSHOOT 2.0: Miscellaneous Troubleshooting
TSHOOT 2.0: Network Traffic Viewing, Reporting, & Monitoring
TSHOOT 2.0: OSPF Troubleshooting Part 1
TSHOOT 2.0: OSPF Troubleshooting Part 2
TSHOOT 2.0: OSPF Troubleshooting Part 3
TSHOOT 2.0: Response Automation & Backups
TSHOOT 2.0: Routing Troubleshooting Part 1
TSHOOT 2.0: Routing Troubleshooting Part 2
TSHOOT 2.0: Troubleshooting & Manipulating Output
TSHOOT 2.0: Troubleshooting Basics
TSHOOT 2.0: VRRP Troubleshooting

Cisco Jabber

Cisco Jabber 11.8 (Windows) Adding & Organizing Contacts
Setting up the Client
Using the Chat & Voice Tools
Using the Meeting Tools
Cisco Jabber Windows Adding & Organizing Contacts
Chat Tools
Meeting Tools
Setting up the Client

Coaching

Coaching Techniques That Inspire Coachees to Action
Expert Insights on Coaching
Keeping Your Coachee Committed and Accountable

Collaboration

Encouraging Team Communication and Collaboration
Expert Insights on Collaboration

Communication Essentials

Become a Great Listener
Capturing the Attention of Senior Executives
Choosing the Right Interpersonal Communication Method to Make Your Point
Communicating with Confidence
Do We Have A Failure to Communicate?
Expert Insights on Communication Essentials
Making an Impact with Non-verbal Communication
Proven Techniques for Technical Communication
The Art and Science of Communication
Trust Building through Effective Communication
Adding Hardware to Windows & Storage
BIOS & Motherboards
Broadband Routers
CLI, Troubleshooting, & Batteries
Common Troubleshooting & Security
CompTIA A+ (220-901): Networking
CompTIA A+ (220-901): Troubleshooting Printers
CompTIA A+ (220-902): Operational Procedures
CompTIA A+ (220-902): Troubleshooting
CompTIA A+ (220-902): Windows Networking
CompTIA A+: Accessories & Mobile Device Synchronization
CompTIA A+: Application Installation, Networking, & Tools
CompTIA A+: Basic Cable Types
CompTIA A+: Cloud Computing
CompTIA A+: Common Devices
CompTIA A+: Comparing Common Operating Systems
CompTIA A+: Configuring a Wired/Wireless Network
CompTIA A+: Connectors
CompTIA A+: Critical Security Concepts
CompTIA A+: Custom PC configuration
CompTIA A+: Implementing Network Concepts
CompTIA A+: Installing Hardware & Display Components
CompTIA A+: Laptops Features & Mobile Device Types
CompTIA A+: Microsoft Command Line Tools
CompTIA A+: Microsoft Operating System Installation & Upgrade
CompTIA A+: Mobile Device Network Connectivity & Application Support
CompTIA A+: MS Operating System Administrative Tools
CompTIA A+: Network Hosts
CompTIA A+: Network Types
CompTIA A+: Networking
CompTIA A+: Networking Tools
CompTIA A+: Operational Procedures
CompTIA A+: Operational Procedures Best Practices
CompTIA A+: Power Supplies
CompTIA A+: Printers
CompTIA A+: Random Access Memory
CompTIA A+: Resolving Problems
CompTIA A+: Security Fundamentals
CompTIA A+: Software Troubleshooting
CompTIA A+: SOHO Devices
CompTIA A+: Storage Solutions
CompTIA A+: System Utilities
CompTIA A+: TCP & UDP ports
CompTIA A+: Troubleshooting
CompTIA A+: Troubleshooting Printers
CompTIA A+: Virtualization
CompTIA A+: Windows Control Panel Utilities
CompTIA A+: Windows Networking
CompTIA A+: Wireless Networking Protocols
CompTIA A+: Working with Motherboards, CPUs, & Add-On Cards
CompTIA A+: Working with Peripheral Devices
Computer Form Factors
Computer Hardware Troubleshooting
Configuring Windows Networking
Connectors & Cables
Connectors & Connections
Desktop Security
Display Devices
Exploring RAM
Internet Connections
Internet Connectivity
Introduction to Basic Security
Introduction to CPUs
Introduction to Mobile Computing
Introduction to Mobile Operating Systems
Introduction to Networking
Introduction to Other OSs
Introduction to Printers
Introduction to Virtualization
Introduction to Windows
Laptops
Mac OS X & Linux
Memory & Storage
Mobile Computing Hardware
Mobile Devices
Mobile Troubleshooting
Monitoring the Windows OS
Monitors, Cables, & Devices
Motherboards
Network Cabling
Network Protocols
Networking Hardware
Non-desktop Technologies
Non-Windows Operating Systems
Optical Storage, Flash Memory, & RAID
PC Components
Peripheral Devices
Portable Computer Hardware
Power Supplies & Connectors
Practical Mobile Troubleshooting
Practical PC Troubleshooting
Printer Maintenance
Printer Networking
Printers
Safety Procedures
Shell Commands for Linux & Mac OS X
Startup
Startup Monitoring & Security
Storage Maintenence
Troubleshooting Networking Devices
Using & Managing Windows
Windows Applications & Features
Windows Features & Tools
Windows Installation
Windows Interaction & Personalization
Windows Management
Windows Overview
Windows Security & Account Management
Windows Security Features
Windows Threat Management
Windows Utilities
Wireless Networking

CompTIA CASP+

Applying Research Methods for Trend & Impact Analysis
Business and Industry Influences and Risks
Conducting Security Assessments
Implementing Cryptographic Techniques
Implementing Incident Response & Recovery
Implementing Security Activities across the Technology Life Cycle
Integrating & Troubleshooting Advanced AAA Technologies
Integrating Cloud & Virtualization Technologies in the Enterprise
Integrating Controls for Mobile & Small Form Factor Devices
Integrating Hosts, Storage , & Applications in the Enterprise
Integrating Network and Security Components, Concepts, and Architectures
Integrating Security Controls for Host Devices
Interacting across Diverse Business Units
Organizational Security and Privacy Policies
Risk Metric Scenarios for Enterprise Security
Risk Mitigation Strategies and Controls
Secure Communication & Collaboration Solutions
Selecting Software Security Controls

CompTIA Cloud+

Cloud System Patching & Maintenance
Disaster Recovery
Performance Management
Planning Cloud Compute Resources
Planning Cloud Deployments
Planning Cloud Migrations & Extensions
Planning Cloud Networking
Planning Cloud Storage Resources
Security Configurations & Compliance Controls
Security Technologies & Automation Techniques
Troubleshooting Deployments

CompTIA CySA+

Cyber Security CompTIA Cybersecurity Analyst+: Cloud Computing
CompTIA Cybersecurity Analyst+: Exploits & Security Practices
CompTIA Cybersecurity Analyst+: Firewalls, IDS, & IPS
CompTIA Cybersecurity Analyst+: Identifying & Reducing Vulnerabilities
CompTIA Cybersecurity Analyst+: Malware & Digital Forensics
CompTIA Cybersecurity Analyst+: Monitoring Tools & Analytics
CompTIA Cybersecurity Analyst+: Network Concepts
CompTIA Cybersecurity Analyst+: Network Reconnaissance & Security Policies
CompTIA Cybersecurity Analyst+: Protecting Network Resources
CompTIA Cybersecurity Analyst+: Security Frameworks & Security Controls
CompTIA Cybersecurity Analyst+: Threat Management Documentation
CompTIA Cybersecurity Analyst+: Threat Management Incident Planning & Response
CompTIA Cybersecurity Analyst+: Threat Mitigation

CompTIA Linux+

Linux Advanced GNU & Unix Commands
CompTIA Linux+: Backup & Restore
CompTIA Linux+: Boot Process & Kernel
CompTIA Linux+: Bourne-again Shell & Scripting
CompTIA Linux+: File Access & Permissions
CompTIA Linux+: Git Version Control
CompTIA Linux+: Graphical User Interfaces
CompTIA Linux+: Installing & Managing Software
CompTIA Linux+: Installing CentOS
CompTIA Linux+: Installing Software from Source Code
CompTIA Linux+: Installing Ubuntu
CompTIA Linux+: Introduction to Linux & the Command Line
CompTIA Linux+: Locating & Manipulating Files
CompTIA Linux+: Logical Volumes & Filesystem Hierarchy
CompTIA Linux+: Managing & Configuring Hardware
CompTIA Linux+: Managing Services
CompTIA Linux+: Managing Users & Groups
CompTIA Linux+: Network Firewall & Traffic Filtering
CompTIA Linux+: Scheduling Tasks
CompTIA Linux+: Searching& Manipulating File Contents
CompTIA Linux+: SELinux & AppArmor
CompTIA Linux+: TCP/IP & Networking
CompTIA Linux+: Troubleshooting Network Connections
CompTIA Linux+: Troubleshooting Services
CompTIA Linux+: Using vi/vim to Edit Files
Essential System Services
File Permissions & Links
GNU & Unix Commands
GUIs & Configuration
Introduction to Devices & File Systems
Introduction to System Architecture
Linux Installation
Network Services Management
Networking Fundamentals
Package Management
Scripting & Administrative Tasks
System Booting & Shutdown
Unix Input, Output, & Piping
Users, Groups, & Environment Variables
linux  CompTIA Linux+: Security Best Practices
CompTIA Linux+: Disk Partitions & File Systems

CompTIA Network+

Additional Network Services.
Advanced Networking Devices
Cabling Solutions
Cloud Concepts & Network Services
Concepts & Characteristics of Networking
Documentation and Diagrams & Business Continuity
IP Addressing
Mitigation Techniques
Network Attacks
Network Device Hardening
Network Monitoring & Remote Access Methods
Network Storage, Virtualization, & WAN Technologies
Network Topologies & Technologies
Networking Devices
Policies and Best Practices
Ports, Protocols, & the OSI Model
Security Devices, Wireless Security, & Access Control
Troubleshooting Common Network Service Issues
Troubleshooting Connectivity & Performance Issues
Troubleshooting Methodology & Tools

CompTIA Project+

Project+ 2017 Communication, Changes & Documentation
Controlling Project Work & Closing
Documents & Terminology
Planning & Controlling the Project Schedule
Planning Documents
Project Management Practical Exercises
Project Selection & Initiation
Quality & Procurement Planning
Resource & Risk Planning
Scope, Schedule, & Cost Planning

CompTIA Security+

Analyzing Output from Security Technologies
Application & Service Attacks
Business Impact Analysis & Risk Management
Cloud Computing, Virtualization, & Resiliency
Common Account Management Practices
Components Supporting Organizational Security
CompTIA Security+: Cryptography
Cryptographic & Wireless Attacks
Deploying Mobile Devices Securely
Frameworks, Guidelines, & Physical Security
Identity & Access Management Controls
Identity & Access Services
Impacts from Vulnerability Types
Implementing a Secure Network Architecture
Implementing Secure Protocols
Incident Response, Forensics, Recovery,  & Security Controls
Penetration Testing & Vulnerability Scanning
Policies, Plans, & Procedures
Public Key Infrastructure
Secure System, Application Design, & Deployment
Security Assessment Using Software Tools
Social Engineering & Related Attacks
The Present Threat Landscape
Troubleshooting Common Security Issues
Types of Malware
Wireless Security Settings

CompTIA Server+

CompTIA Server+ Disaster Recovery Planning & Backups
Introduction to Server Administration
Introduction to Server Architecture
Introduction to Server RAID
Introduction to Server Security
Introduction to Server Storage
Networking & Disaster Recovery
Ports, Protocols, & Cable Management
Server Maintenance, Protection, & VMs
Server Management & Maintenance
Server Policy, Planning, & Safety
Troubleshooting Methodology
Troubleshooting Security & Network Problems
Troubleshooting Storage, Software, & Networks

Confluence

Confluence Web Configuring Spaces
Setting Up & Managing Spaces
Signing in & Navigating within Spaces
Working with Spaces
Working with Team Members

Convo

Convo Communication Tools
Configuring Convo
Creating, Finding, & Sharing Information
Sign-in & Setup
The Convo iOS App
Working with Groups

Creative Thinking & Brainstorming

Brainstorming Series
Expert Insights on Creative Thinking & Brainstorming
Steps to Creativity Series
Unleashing Personal and Team Creativity
Verifying and Building on Creative Ideas

Critical Thinking

Confronting Your Assumptions
Expert Insights on Critical Thinking
Investigating Arguments
Outwitting Your Cognitive Bias
Reaching Sound Conclusions

Cross-Cultural Communication

How Culture Impacts Communication
Using Communication Strategies to Bridge Cultural Divides

Cross-Cultural Management

Expert Insights on Managing a Culturally Diverse Team
How Culture Impacts Communication
Using Communication Strategies to Bridge Cultural Divides

Customer Relationships

Communicating Effectively with Customers
Expert Insights on Customer Relationships
Interacting with Customers

Customer Service Operations

Controlling Conflict, Stress, and Time in Customer Service
Dealing with Customer Service Incidents and Complaints
Designing a Customer Service Strategy
Expert Insights on Call Center Operations Management
Facing Confrontation in Customer Service
Providing Effective Internal Customer Service
Providing On-site Customer Service
Providing Telephone Customer Service
Rapport Building in Customer Service

Dealing with Conflict

Difficult People: Can’t Change Them, so Change Yourself
Difficult People: Strategies to Keep Everyone Working Together
Difficult People: Why They Act That Way and How to Deal with Them
Expert Insights on Dealing with Conflict
The Many Approaches to Facing Workplace Conflict

Decision Making

Choosing and Using the Best Solution
Expert Insights on Decision Making
Getting to the Root of a Problem
Making Decisions Using Present Value

Delegation

Choosing and Preparing Your Delegate
Effectively Directing and Delegating as a Manager
Expert Insights on Delegation
Getting What You Expect from Your Delegate
Taking Your Team to the Next Level with Delegation

Developing as a Leader

Assessing Your Own Leadership Performance
Becoming an Inspirational Leader
Expert Insights on Developing as a Leader
Expert Insights on Intentions
Leading through Inspiration

Difficult Conversations

Expert Insights on Difficult Conversations
How to Manage Difficult Conversations

Digital Marketing/Social Media

Expert Insights on Digital Marketing
Helping Customers Find You
Managing Your Corporate Reputation Online
Reaching Customers Digitally

Discovering Your Strengths

Establishing Self-confidence for Life
Expert Insights on Discovering Your Strengths
Self-improvement for Lifelong Success
Uncovering and Utilizing Your Talents and Skills

Diversity

Bridging the Diversity Gap
Your Role in Workplace Diversity

Diversity & Inclusion

Expert Insights on Diversity & Inclusion
Expert Insights on Unconscious Bias
Overcoming Unconscious Bias in the Workplace
Overcoming Your Own Unconscious Biases
Understanding Unconscious Bias

Driving Performance

Aligning Unit Goals and Imperatives
Creating a Plan for Performance Management
Expert Insights on Driving Performance
Gauging Your Organization’s High-performing Potential
Keeping Top Performers Challenged
Key Elements of Business Execution

Dropbox

Dropbox 2017 Web Managing Dropbox Teams
Organizing Files
Signing In & Setting Up
Using the Collaboration Tools
Using the Storage Tools

Email Productivity

Expert Insights on Email Productivity
Getting Email Right Series
Organizing Your E-mail
Sending E-mails to the Right People
Writing Effective E-mails and Instant Messages

Emotional Intelligence

Expert Insights on Emotional Intelligence
Leveraging Emotional Intelligence
Navigating Other People’s Emotions
Navigating the Workplace with Emotional Intelligence
Navigating Your Own Emotions
The Essentials for Anger Management

Employee Retention

Expert Insights on Employee Retention

Empowering Employees

Expert Insights on Empowering Employees
Taking Action to Empower Employees

End User Security

IT Security IT Security Fundamentals
Secure Corporate Communications & Networking
Using Corporate Devices Securely

Essential Customer Service Skills

Communicating Effectively with Customers
Controlling Conflict, Stress, and Time in Customer Service
Dealing with Customer Service Incidents and Complaints
Expert Insights on Essential Customer Service Skills
Interacting with Customers
Polishing Your Skills for Excellent Customer Service

Establishing a Positive Work Culture

Expert Insights on Establishing a Positive Work Culture
Positive Atmosphere:  How Organizational Learning Drives Positive Change
Positive Atmosphere: Establishing a Positive Work Environment
Positive Atmosphere: Establishing an Engaged Workforce

Ethics, Integrity, & Trust

Acting with Diplomacy and Tact
Being a Responsible Corporate Digital Citizen
Developing Your Business Ethics
Expert Insights on Ethics
Expert Insights on Trust
Navigating Challenging Situations with Diplomacy and Tact
The Building Blocks of Building Trust

Evernote

Evernote 6.0 Collaboration Tools
Creating & Opening Notes
Formatting Notes
Illustrating Notes
Organizing Notes
Sign-in & Setup
Structuring & Saving Notes

Excel

Excel 2010 (Windows) Basic Formulas
Charts & Graphics
Conditional Formulas
Configuring Excel
Custom & Conditional Formatting
Excel 2010 Tools
Excel 2010: Getting Started
Extracting Information with Formulas
Finding, Sorting, & Filtering Data
Formatting Data
Illustrating Documents
Manipulating Data
Migrating from Excel 2003 to Excel 2010
PivotTables & PivotCharts
Referencing Data
Saving & Sharing Workbooks
Working with Formulas
Excel 2013 (Windows) Basic Formulas
Charts & Graphics
Conditional Formulas
Configuring Excel
Creating, Saving, & Exporting Workbooks
Custom & Conditional Formatting
Excel 2013: Getting Started
Extracting Information with Formulas
Finding, Sorting, & Filtering Data
Formatting Data
Illustrating Documents
Manipulating Data
PivotTables & PivotCharts
Referencing Data
Sharing & Exporting Workbooks
The Power Pivot Add-in
The Power View Add-in
Working with Formulas
Excel 2016 (Mac) Basic Formulas
Charts & Graphics
Configuring Excel
Creating, Saving & Sharing Workbooks
Custom & Conditional Formatting
Extracting Information with Formulas
Finding, Sorting, & Filtering Data
Formatting Data
Illustrating Documents
Manipulating Data
Opening & Setting Up Excel
PivotTables
Referencing Data
Working with Formulas
Excel 2016 (Windows) Basic Formulas
Configuring Options & Settings
Creating Charts & Graphics
Creating PivotTables & PivotCharts
Creating Tours with 3D Maps
Creating, Saving & Sharing Workbooks
Custom & Conditional Formatting
Excel 2016: Getting Started
Extracting Information with Formulas
Finding, Sorting & Filtering Data
Formatting Data
Illustrating Documents
Inserting & Manipulating Data
Referencing Data
Using Conditional Formulas
Using Excel 2016 with Office 365
Using the Power Pivot Add-in
Using the Power View Add-in
Working with Data in 3D Maps
Working with Formulas
Excel 2019 (Windows) Excel 2019: Configuring Options & Settings
Excel 2019: Creating & Saving Workbooks
Excel 2019: Creating Charts & Graphics
Excel 2019: Custom & Conditional Formatting
Excel 2019: Finding & Analyzing Information with Formulas
Excel 2019: Finding & Grouping Data
Excel 2019: Forecasting & Solving Problems
Excel 2019: Formatting Data
Excel 2019: Getting Started
Excel 2019: Illustrating Documents
Excel 2019: Inserting & Manipulating Data
Excel 2019: Inserting PivotTables
Excel 2019: Referencing Data
Excel 2019: Sharing & Collaborating on a Document
Excel 2019: Sorting & Filtering Data
Excel 2019: Using Basic Formulas
Excel 2019: Using Conditional Formulas
Excel 2019: Working with Data in PivotTables
Excel 2019: Working with Different Chart Styles
Excel 2019: Working with Excel Tables
Excel for iPhone Inserting & Manipulating Data
Inserting Tables & Illustrations
Using Collaboration Tools
Using Workbooks
Excel iPad Formatting Data
Inserting & Manipulating Data
Using Collaboration Tools
Using Formula Tools
Using Workbooks
Visualizing Data in Tables & Charts
Excel Office 365 (Windows) Creating & Saving Workbooks
Excel Office 365: Configuring Options & Settings
Excel Office 365: Creating Charts & Graphics
Excel Office 365: Custom & Conditional Formatting
Excel Office 365: Finding & Analyzing Information with Formulas
Excel Office 365: Finding & Grouping Data
Excel Office 365: Forecasting & Solving Problems
Excel Office 365: Getting Started
Excel Office 365: Inserting PivotTables
Excel Office 365: Referencing Data
Excel Office 365: Sorting & Filtering Data
Excel Office 365: Using Conditional Formulas
Excel Office 365: Working with Data in PivotTables
Excel Office 365: Working with Different Chart Styles
Excel Office 365: Working with Excel Tables
Formatting Data
Illustrating Documents
Inserting & Manipulating Data
Sharing & Collaborating on a Document
Using Basic Formulas
Excel Online Formatting Data
Inserting & Manipulating Data
Managing Workbooks
Navigating the Interface
Using Collaboration Tools
Visualizing Data in Tables & Charts

Facebook

Facebook Creating & Managing Pages
Creating & Organizing Events
Finding & Interacting with Friends
Group Tools
Photo Tools
Posting Updates
Privacy & Security Settings
Private Communication Tools
Sign-in & Setup
Using the News Feed
Facebook iPad Creating & Managing Pages
Creating & Organizing Events
Finding & Interacting with Friends
Group Tools
Photo Tools
Posting Updates
Privacy & Security Settings
Sign-in & Setup
Using the News Feed
Facebook Messenger Communication & Connections
Sign-in & Setup
Using Messenger on the Web
Workplace Web Administering a Workplace Network
Creating & Organizing Events
Posting Updates
Signing In & Setting Up
Using Groups
Using the Photo Tools
Using the Private Communication Tools

Facebook Business

Facebook Pages Web Building your Page Reach
Creating Page Posts
Setting Up a Page

Finance Essentials

Basic Accounting Concepts for Non-financial Professionals
Basic Budgeting for Non-financial Professionals
Comprehending Financials: A Guide to Financial Statements
Financial Statement Analysis for Non-financial Professionals
Focusing on the Bottom Line as an Employee
Managing with a Cost-control Mindset

Financial Analysis

Comprehending Financials: A Guide to Financial Statements
Financial Statement Analysis for Non-financial Professionals

Firefox

Firefox 50 Browsing Securely & Safely
Browsing the Web
Customizing the Browser
Saving & Bookmarking Websites
Searching the Web

First-Time Manager

Expert Insights on Being a First-time Manager
Facing Challenges as a First-time Manager
The Reality of Being a First-time Manager

Flickr

Flickr Editing Photos
Interacting with the Community
Organizing Photos & Creating Albums
Photo Storage Tools
Sign-in & Setup

FreeMind

FreeMind 1.0.1 Building a Mind Map
Creating, Saving, & Exporting Documents
Formatting a Mind Map
Using & Customizing the Interface

Giving and Receiving Feedback

Expert Insights on Giving and Receiving Feedback

Giving Feedback

Expert Insights on Giving Feedback
Polishing Your Feedback Skills

Gmail

Gmail Web Customizing Gmail
Formatting Emails
Organizing Emails
Sending & Receiving Emails
Signing In & Setting Up
Using the Calendar Tools
Using the Contact Tools
Inbox by Gmail Managing Contacts
Managing Inboxes
Sending Emails
Working with Email

Goal Setting

Aligning Goals and Priorities To Manage Time
Aligning Unit Goals and Imperatives
Establishing Team Goals and Responsibilities, and Using Feedback Effectively
Expert Insights on Goal Setting

Google AdWords

Google AdWords Web Analyzing Ads & Campaigns
Creating Ads & Ad Groups
Managing Accounts & Settings
Setting up Ad Campaigns
Using Audiences, Placements & Keywords

Google Analytics for Marketers

Google Analytics Web Analyzing Audiences & User Behavior
Creating & Managing Properties
Using Dashboards & Reports

Google Chrome

Android 8.0 Using Chrome on an Android Device

Google Docs

Google Docs Creating Graphics & Diagrams
Creating, Opening & Saving Documents
Editing Documents
Formatting Documents
Google Docs: Getting Started
Illustrating Documents
Shaping & Formatting Documents
Sharing & Collaboration Tools
Using Table Tools

Google Drawings

Google Drawings Adding Text to Drawings
Creating & Sharing Drawings
Using Drawing Tools

Google Drive

Google Drive Google Drive: Getting Started
Google Drive: Organizing Documents
Google Drive: Working More Efficiently

Google Forms

Google Forms Creating Forms
Sharing & Completing Forms
Viewing & Analyzing Results

Google Hangouts

Google Hangouts Android Hangouts on Android
Google Hangouts iOS Hangouts on iOS
Google Hangouts Web Hangouts in Gmail
Hangouts on the Web

Google Hangouts Meet

Google Hangouts Meet for Android Using Hangouts Meet for Android
Google Hangouts Meet for iOS Using Hangouts Meet for iOS
Google Hangouts Meet for Web Using Hangouts Meet on the Web

Google Keep

Google Keep Android Google Keep for Android
Google Keep Web Google Keep on the Web

Google Photos

Google Photos Android Google Photos for Android
Google Photos iOS Google Photos for iOS
Google Photos Web Creating Albums & Slideshows
Sign-in & Navigation
Uploading & Editing Photos

Google Sheets

Google Sheets Basic Formulas
Charts & Graphs
Conditional Formulas
Creating, Opening & Saving Documents
Extracting Information with Formulas
Finding, Sorting, & Filtering Data
Formatting Data
Google Sheets: Getting Started
Illustrating Documents
Inserting & Manipulating Data
Pivot Tables
Referencing Data
Sharing & Collaboration Tools
Solving Complex Problems with Formulas

Google Sites

Google Sites Web Creating Site Content
Creating Sites
Integrating & Embedding Web Content in Sites
Sharing & Publishing Sites

Google Slides

Google Slides Building & Structuring Presentations
Creating & Managing Presentations
Google Slides: Getting Started
Illustrating Presentations
Inserting & Formatting Tables
Inserting & Formatting Text
Preparing & Delivering Slideshows
Saving & Exporting Presentations
Sharing & Collaboration

Google Team Drives

Google Team Drives Web Organizing Documents
Using the Storage Tools

Hootsuite

Hootsuite Adding & Managing Accounts
Publishing & Scheduling Posts

IBM Connections

IBM Connections Cloud Adding & Organizing Contacts
Creating, Importing, & Organizing Files
Posting & Reacting to Status Updates
Signing in & Managing Accounts
Using Communities
Using Meeting Tools

IBM Notes

IBM Notes 9 Calendar Tools
Configuration
Contact Tools
Formatting Emails
Organizing Emails
Sending & Receiving Emails
Setting Up IBM Notes
Lotus Notes 8.5 Calendar Tools
Configuring the Client
Contact Tools
Formatting Emails
Opening & Setting Up the Client
Organizing Emails
Sending & Receiving Emails

IBM Sametime

IBM Sametime 9 (Connect) Configuring Sametime Connect
Organizing & Hosting Meetings
The Sametime Interface
Using the Chat Tools
Using the Contact Tools
IBM Sametime 9 (Web Chat) Chatting & Calling
Organizing & Hosting Meetings
Sametime Configuration

IBM Verse

IBM Verse 2016 Calendar Tools
Contact & Chat Tools
Formatting Emails
Organizing Emails
Sending & Receiving Emails

Influence & Persuasion

Building Personal Power through Influence
Expert Insights on Influence & Persuasion
Gaining Insight through Organizational Awareness
Influence Others with Political Savvy
Leading through Positive Influence
Personal Power and Credibility

InfoPath

InfoPath 2010 (Windows) Creating & Sharing Forms

Innovation & Creativity

Building Innovation Cultures and Leaders
Developing a Team of Creative Gurus
Expert Insights on Innovation
Expert Insights on Problem Solving
Expert Insights on User Research
Unleashing Personal and Team Creativity
Verifying and Building on Creative Ideas

Instagram

Instagram iOS Editing & Tagging Photos
Sharing Photos & Posts
Sign-in & Setup

Internet Explorer

Internet Explorer 11 Browsing the Web
Customizing the Browser
Saving & Bookmarking Websites
Searching the Web
Secure & Safe Browsing

Interviewing

Conducting an Effective Hiring Interview

iOS End User

iOS 10 Customizing your iPad Settings
Getting & Sharing Information With Your iPad
Installing & Managing your iPad Apps
Listening to Music & Podcasts on your iPad
Protecting & Backing Up your Data
Setting Up & Using your iPad
Using iOS for iPhone
Using Safari for iPad
Using the iPad Camera & Photo Tools
Using the iPad Notes & Calendar Tools
Using the Maps Application
Using your iPad Communication Tools
iOS 11 Customizing your iPad Settings
Finding & Sharing Information With Your iPad
Installing & Managing your iPad Apps
Listening to Music & Podcasts on your iPad
Protecting & Backing Up your Data
Setting Up & Using your iPad
Using iOS for iPad Pro
Using iOS for iPhone
Using Safari for iPad
Using the iPad Camera & Photo Tools
Using the iPad Notes & Calendar Tools
Using the Maps Application
Using your iPad Communication Tools
iOS 12 Creating Shortcuts & Flows
Customizing your iPad Settings
Finding & Sharing Information With Your iPad
Installing & Managing your iPad Apps
Listening to Music & Podcasts on your iPad
Protecting & Backing Up your Data
Setting Up & Using your iPad
Using iOS for iPad Pro
Using iOS for iPhone
Using Safari for iPad
Using the iPad Camera & Photo Tools
Using the iPad Notes & Calendar Tools
Using the Maps Application
Using your iPad Communication Tools
iOS 7 Communication Tools
Customizing Settings
Installing & Working with iPad Apps
iOS for iPhone
iPads as Multimedia Devices
Notes & Calendar Tools
Protecting & Managing Data
Safari for iPad
Searching & Sharing
Setup & Navigation
iOS 9 Camera & Photo Tools
Communication Tools
Customizing Settings
Installing & Working with iPad Apps
iOS for iPhone
Music & Podcasts
Notes & Calendar Tools
Protecting & Managing Data
Safari for iPad
Searching & Sharing
Setup & Navigation

ITIL®

ITIL® 2011 ITIL® Continual Service Improvement
ITIL® Service Design Concepts
ITIL® Service Design Processes
ITIL® Service Operation Concepts
ITIL® Service Operation Processes
ITIL® Service Strategy Concepts
ITIL® Service Strategy Processes
ITIL® Service Transition Concepts and Processes
Overview of the ITIL® Service Lifecycle
ITIL® 4 ITIL® 4 Foundation: General Management Practices
ITIL® 4 Foundation: Introduction
ITIL® 4 Foundation: Key Concepts
ITIL® 4 Foundation: Key Concepts of Service Management
ITIL® 4 Foundation: Service Management Practices (Part 1)
ITIL® 4 Foundation: Service Management Practices (Part 2)
ITIL® 4 Foundation: The Guiding Principles
ITIL® 4 Foundation: The Service Value Chain
ITIL® 4 Foundation: The Service Value System

ITIL® Foundation

ITIL® 2011 ITIL® Continual Service Improvement
ITIL® Service Design Concepts
ITIL® Service Design Processes
ITIL® Service Operation Concepts
ITIL® Service Operation Processes
ITIL® Service Strategy Concepts
ITIL® Service Strategy Processes
ITIL® Service Transition Concepts and Processes
Overview of the ITIL® Service Lifecycle
ITIL® 4 ITIL® 4 Foundation: General Management Practices
ITIL® 4 Foundation: Introduction
ITIL® 4 Foundation: Key Concepts
ITIL® 4 Foundation: Key Concepts of Service Management
ITIL® 4 Foundation: Service Management Practices (Part 1)
ITIL® 4 Foundation: Service Management Practices (Part 2)
ITIL® 4 Foundation: The Guiding Principles
ITIL® 4 Foundation: The Service Value Chain
ITIL® 4 Foundation: The Service Value System

JIRA

JIRA 6.4.3 Introducing the JIRA Platform
Leveraging the JIRA Platform for Development Projects

Jive-n

Jive-n Cloud Creating & Organizing Events
Creating & Sharing Content
Finding Information
Signing In & Setting Up
Using Departments, Spaces & Projects
Using Streams to Collaborate

Join.me

Join.me for Windows Organizing, Hosting & Joining Meetings
Signing In & Setting Up an Account
Using the Meeting Tools

Leadership Foundations

Aligning Unit Goals and Imperatives
Building a Leadership Development Plan
Building Innovation Cultures and Leaders
Communicating Vision to Your Employees
Experts Insights on Leadership Foundations
Key Elements of Business Execution
Leading through Positive Influence
Leading Your Team through Change
Leveraging Emotional Intelligence
Motivating Your Employees

Leadership Transitions

Facing Challenges as a First-time Manager
The Reality of Being a First-time Manager

Leading Change

Expert Insights on Leading Change
Expert Insights on Managing Change
Facilitating Sustainable Change
Leading Your Team through Change
Making Change Stick
Managing Motivation during Organizational Change
Moving Forward with Change Planning

Leading Effective Meetings

Expert Insights on Leading Effective Meetings
Planning Meetings Fit for Purpose
Running Meetings in Better Directions

Leading Teams

Building the Foundation for an Effective Team
Developing a Successful Team
Encouraging Team Communication and Collaboration
Establishing Team Goals and Responsibilities, and Using Feedback Effectively
Expert Insights on Leading Teams
Facing the Management Challenges of Difficult Behavior and Diverse Teams
Handling Team Conflict
Leading a Cross-functional Team
Strategies for Building a Cohesive Team
Strategies for Managing Technical Teams

Leading with Emotional Intelligence

Expert Insights on Leading with Emotional Intelligence
Leveraging Emotional Intelligence
Navigating Other People’s Emotions
Navigating the Workplace with Emotional Intelligence

Leading with Vision

Communicating Vision to Your Employees
Expert Insights on Leading with Vision

Learning & Development

Positive Atmosphere:  How Organizational Learning Drives Positive Change

LinkedIn

LinkedIn Web Configuring an Account
Managing Contacts & Connections
Posting Updates & Messages
Setting Up A Profile
Using Groups
Using Networking Tools

Listening

Become a Great Listener
Expert Insights on Listening
Listening Even When it’s Difficult to Listen
Taking Effective and Professional Notes
Using Active Listening in Workplace Situations

LogMeIn

GoToMeeting Organizing & Hosting Meetings
Sign-in & Setup
GoToWebinar Managing Webinars
Planning & Participating in Webinars

LPIC-1: System Administrator

Linux Advanced GNU & Unix Commands
Essential System Services
File Permissions & Links
GNU & Unix Commands
GUIs & Configuration
Introduction to Devices & File Systems
Introduction to System Architecture
Linux Installation
Network Services Management
Networking Fundamentals
Package Management
Scripting & Administrative Tasks
System Booting & Shutdown
Unix Input, Output, & Piping
Users, Groups, & Environment Variables

Lync End User

Lync 2013 (Windows) Configuring the App
Lync 2013: Getting Started
Meeting Tools
Messages & Calls
Organizing & Hosting Meetings
Using the Lync Windows Store App

Mac Contacts

Contacts macOS Sierra Adding & Organizing Contacts
Sharing & Using Contact Details
Using the Contacts App

Mac Mail

Mail macOS Sierra Configuring the Account & Client Settings
Formatting Emails
Opening & Setting Up the Client
Organizing your Emails
Sending & Receiving Emails

Mac Operating Systems

macOS Sierra Accessing & Managing Files
Configuring Network & Share Settings
Customizing Appearance
Installing & Using Apps
Managing User Accounts
Monitoring, Configuring, & Optimizing
Navigating the Environment
Protecting User Data
Setting & Managing Reminders
Using Finder Windows
Using Siri & Search

Mac Photos

Photos macOS Sierra Mac Photos for Sierra: Getting Started
Organizing Photos
Sharing & Exporting Photos
Tagging & Editing Photos

Management Decision Making

Defining Alternative Solutions to a Problem

Managing & Developing People

Being a Fair and Caring Manager
Effectively Directing and Delegating as a Manager
Expert Insights on Managing & Developing People
Facing the Management Challenges of Difficult Behavior and Diverse Teams
Gauging Your Organization’s High-performing Potential
Managing Employee Development
Managing for Cross-functionality
Managing the Unique Needs of Experts
Managing Your Company’s Talent

Managing a Crisis

Being an Effective Manager When Times Are Tough
How to Manage Difficult Conversations
Managing in a Crisis
Managing Motivation during Organizational Change

Managing Across Generations

Expert Insights on Managing Across Generations
Maintaining a Cohesive Multigenerational Workforce
Managing Multigenerational Employees

Managing Diversity

Expert Insights on Unconscious Bias
Maintaining a Cohesive Multigenerational Workforce
Managing Multigenerational Employees
Overcoming Unconscious Bias in the Workplace
Overcoming Your Own Unconscious Biases
Understanding Unconscious Bias

Managing Risk

Assessing Your Organization’s Risks
Expert Insights on Managing Risk
Identifying Risks in Your Organization
Managing a Project to Minimize Risk and Maximize Quality
Responding Effectively to Risks

Managing Stress

Expert Insights on Managing Stress
Managing Pressure and Stress to Optimize Your Performance
Take a Deep Breath and Manage Your Stress

Managing Team Conflict

Facing and Resolving Conflict in the Workplace
Handling Team Conflict
Resolving Workplace Conflict

Managing Up

Administrative Support: Working in Partnership with Your Boss
Capturing the Attention of Senior Executives
Expert Insights on Managing Up

Managing Virtual Teams

Establishing Effective Virtual Teams
Expert Insights on Managing Virtual Teams
Facing Virtual Team Challenges

Managing Yourself

Becoming an Accountable Professional
Becoming More Professional through Business Etiquette
Becoming Your Own Best Boss
Developing a Growth Mind-set
Developing a Personal Accountability Framework
Expert Insights on Managing Fear
Expert Insights on Managing Yourself
Expert Insights on Mindsets

Marketing Essentials

Competitive Marketing Strategies: Analyzing Your Organization
Product, Pricing, and Promotion in the Marketing Mix
The Basics of Marketing
The People and Planning in Marketing
Traditional and Online Distribution and Ethics in the Marketing Mix

MCSA: SQL 2016 Database Administration

SQL  2016 Backup Management
Database Mail & Alerts
Database Restoration
File & Piecemeal Restores
Monitoring Database Activity
Monitoring Queries
Policy-based Management & Performance Monitoring
SQL Server 2016 Always Encrypted & Cell-level Encryption
Application Patterns
Architecture
Auditing
Configuring Operators & Alerts
Connection Strings & Traffic Manager
Data Access & Permissions
Data Security & Azure SQL Database Options
Database Performance Settings
Dynamic Data Masking
Encryption
Index & Statistical Management
Installation & Configuration
Instances & Storage Considerations
Log Shipping & High Availability
Managing Database Integrity
Migrating to Azure SQL Databases
Multiple Tenant Deployments
Performance Tuning & Availability Sets
Securing Azure SQL Databases
Service Tiers, Pools, & SQL Databases
SQL Platform & Installation Best Practices
Transparent Data Encryption
Upgrading to SQL Server 2016
Virtual Machines & Benchmark Data
Virtual Machines on Azure

MCSA: SQL 2016 Database Development

SQL  2016 Database Programmability Objects & Non-relational Data
Subqueries & the EXISTS Predicate
SQL Server 2016 Analyzing Query Plans
Azure SQL Database
Columnstore Indexes
Data Integrity & Constraints
Data Types & Normalization
Database Instance Performance
Designing & Implementing Views
Extended Events & SQL Trace
Filtering Data
Functions
Index Design Guidelines
Isolation Levels
Memory-optimized Tables & Native Stored Procedures
Modifying Data
Nonclustered, In-Memory, & XML Indexes
Operators & Expressions
Optimize Locking Behavior
Optimizing Statisitics & Indexes
Performance Metrics
Querying & Manipulating Data
Querying with Joins
Sets & Predicate Logic
SQL Tables
Stored Procedures
Transactions
Triggers
T-SQL Queries
Using Aggregate Functions
Using Functions
Using GROUP BY, PIVOT, & UNPIVOT

MCSA: SQL Server 2012/2014

SQL Server 2014 Auditing, Logging, & Event Handling
Connection Managers & Data Sources
Data Flow Implementation & ETL
Data Loading
Data Quality Projects
Data Quality Services (DQS) & Master Data Services (MDS)
Data Transformation & Flow
Designing & Implementing Dimensions
Designing a Fact Table
Designing Control Flow
Implementing Control Flow
Script Components
SSIS Components
SSIS Package Execution & Script Tasks
SSIS Packages
SSIS Security
SSIS Solutions
SSIS Variables
Troubleshooting Data Integration

MCSA: Windows Server 2016

Server  2016 Windows Server 2016 – Install, Store, & Compute: Container Management & Migration
Windows Server 2016 Identity:  AD FS & Web Application Proxy
Windows Server 2016 Identity: Active Directory Maintenance & Recovery
Windows Server 2016 – Install, Store, & Compute: Backups, Hyper-V, AD, & Monitoring
Windows Server 2016 – Install, Store, & Compute: Data Deduplication & Hyper-V Setup
Windows Server 2016 – Install, Store, & Compute: Disk & Volume Configuration
Windows Server 2016 – Install, Store, & Compute: Failover Clustering Strategies
Windows Server 2016 – Install, Store, & Compute: Hyper-V Networking Configuration
Windows Server 2016 – Install, Store, & Compute: Hyper-V Storage Configuration
Windows Server 2016 – Install, Store, & Compute: Image Deployment Management
Windows Server 2016 – Install, Store, & Compute: Installation Options
Windows Server 2016 – Install, Store, & Compute: Server Storage Solutions
Windows Server 2016 – Install, Store, & Compute: Storage Space Direct & Failover
Windows Server 2016 – Install, Store, & Compute: Upgrades & Migrations
Windows Server 2016 – Install, Store, & Compute: Virtual Machine (VM) Settings
Windows Server 2016 – Install, Store, & Compute: VM Motion & Network Load Balancing
Windows Server 2016 – Install, Store, & Compute: Windows Containers Deployment
Windows Server 2016 Identity: Active Directory Accounts & Permissions
Windows Server 2016 Identity: Active Directory Certificate Services
Windows Server 2016 Identity: Active Directory Domain Controllers
Windows Server 2016 Identity: Active Directory Group Policy Objects
Windows Server 2016 Identity: Active Directory Group Policy Preferences
Windows Server 2016 Identity: Active Directory Group Policy Processing
Windows Server 2016 Identity: Active Directory Group Policy Settings
Windows Server 2016 Identity: Active Directory Groups & Organizational Units
Windows Server 2016 Identity: Active Directory Rights Management Services
Windows Server 2016 Identity: Active Directory Service Accounts & Policies
Windows Server 2016 Identity: Active Directory Trusts & Sites
Windows Server 2016 Networking: Advanced Network Infrastructures
Windows Server 2016 Networking: DHCP Configuration
Windows Server 2016 Networking: DHCP Management
Windows Server 2016 Networking: Distributed File System & Branch Office Solutions
Windows Server 2016 Networking: DNS & DHCP Management Using IPAM
Windows Server 2016 Networking: DNS Configuration
Windows Server 2016 Networking: DNS Zones & Records
Windows Server 2016 Networking: IP Address Management Configuration
Windows Server 2016 Networking: IPv4 & IPv6 Address Management
Windows Server 2016 Networking: Network Connectivity & Remote Access
Windows Server 2016 Networking: Network Policy Server

Measuring & Managing Performance

Detecting and Dealing with Performance Problems
Expert Insights on Measuring & Managing Performance
Measuring Outcomes and Using KPIs
Planning an Effective Performance Appraisal

Mental Well-Being

Achieve Productivity in Your Personal Life
Difficult People: Why They Act That Way and How to Deal with Them
Expert Insights on Dealing with Conflict
Leveraging Emotional Intelligence
Navigating Other People’s Emotions
Navigating the Workplace with Emotional Intelligence
Redefining Yourself After Organizational Change

Mentoring

Expert Insights on Mentoring
Fostering Mentoring Relationships

Microsoft Dynamics 365

Dynamics 365 for Sales Keeping Track of Activities
Managing Leads, Opportunities & Accounts
Managing Sales Data
Sign-in & Setup

Microsoft Edge

Edge Browsing the Web
Customizing the Browser
Saving, Bookmarking & Sharing Websites
Searching the Web

Microsoft Office Specialist on Microsoft Office 2016

Access 2016 (Windows) Creating Forms & Queries
Finding & Organizing Data
Inserting, Importing, & Formatting Data
Saving, Printing & Exporting Databases
Tables, Fields, & Entries
Using the Report & Analysis Tools
Working with Databases
Excel 2016 (Windows) Basic Formulas
Configuring Options & Settings
Creating Charts & Graphics
Creating, Saving & Sharing Workbooks
Custom & Conditional Formatting
Excel 2016: Getting Started
Extracting Information with Formulas
Finding, Sorting & Filtering Data
Formatting Data
Illustrating Documents
Inserting & Manipulating Data
Referencing Data
Using Conditional Formulas
Working with Formulas
Outlook 2016 (Windows) Calendar Tools
Configuring the Client
Contact Tools
Formatting Email
Illustrating Email
Organizing Email
Sending & Receiving Email
Setting Up
PowerPoint 2016 (Windows) Adding Animations
Configuring PowerPoint
Creating Graphics & Diagrams
Creating Presentations
Formatting Presentations
Illustrating Presentations
Inserting & Manipulating Text
Organizing Presentations Assets
PowerPoint 2016: Getting Started
Preparing & Delivering Slideshows
Saving & Sharing Presentations
Word 2016 (Windows) Configuring the Application
Creating Forms & Bulk Mailings
Creating Graphics & Diagrams
Creating, Opening & Saving Documents
Editing Documents
Formatting Documents
Illustrating Documents
Opening & Setting Up
Shaping & Structuring Documents
Using Research Tools
Using Sharing & Collaboration Tools
Using Table Tools
Using the Find & Replace Tools

Microsoft PowerApps

Microsoft PowerApps Microsoft PowerApps: Building your App
Microsoft PowerApps: Creating & Saving Apps
Microsoft PowerApps: Getting to Know the Platform
Microsoft PowerApps: Inserting Elements in an App
Microsoft PowerApps: Sharing & Collaborating on an App

Microsoft Stream

Microsoft Stream Finding & Watching Videos
Publishing Videos & Using Channels

Microsoft Teams

Microsoft Teams Call & Meeting Tools
Conversation Tools
Creating, Finding, & Sharing Information
Sign-in & Setup
Teams & Channels

Microsoft Technology Associate (MTA) : Developer

Databases, Rules, & Procedures
Flowcharts, Tables, & Conditional Statements
JavaScript Rules, Functions, & HTML Elements
Programming Strings & Data Structures
Programming Structure, Methods, & Variables
Recursion, Exceptions, Randomization, & Sorting
Structures of Object-oriented Programming
Windows and Web Applications
Windows Forms Applications
Windows Store Applications

Microsoft Technology Associate (MTA): Database

SQL Server 2014 Components, Procedures, & Functions
Database Design
Database Security
DML & Multi-table Queries
Normalization & Indexes
Working with Data

Microsoft Technology Associate (MTA): IT Infrastructure

Windows  8 Data Management & Device Security
Device Configuration & Data Access
Device Configuration & Data Storage
Implementing Permissions, Shares, & Encryption in Windows
Using Microsoft Cloud Services
Using Microsoft Identity Management & BYOD Solutions
Authentication
Client & Email Security
Core Security
Encryption & Malware
Internet & Wireless Security
Network Isolation
Password & Audit Policies
Permissions
Protocol Security
Security Fundamentals: Firewalls
Server Protection

Mindfulness at Work

Avoid Procrastination by Getting Organized Instead
Developing a Growth Mind-set
Expert Insights on Mindsets
Expert Insights on Unconscious Bias
Forming New Habits
Listening Even When it’s Difficult to Listen
Overcoming Your Own Unconscious Biases
Personal Power and Credibility
Procrastination: Admitting it is the First Step
The Art of Staying Focused
Understanding Unconscious Bias

MindManager

MindManager 2016 Adding Markers & Tags to Mind Maps
Adding Tables, Charts, & Data to Mind Maps
Adding Text to Mind Maps
Creating, Saving & Exporting Documents
Formatting Mind Maps
Illustrating Mind Maps
Presenting Mind Maps
Using the Project Management Tools
Using Topics in Mind Maps
Working with the Interface

Motivating People

Expert Insights on Motivating People
Motivating Your Employees
Taking the Lead with Workplace Motivation and Engagement

Negotiation

Expert Insights on Negotiation
Negotiating the Best Solution
The First Steps in Negotiating

Networking & Building Relationships

Be Liked and Respected in the Workplace
Building Rapport with Your Boss
Building Your Professional Network
Cultivating Relationships with Your Peers
Expert Insights on Networking & Building Relationships
Finding and Nurturing a Mentor Relationship

Office 365 End User

Flow Creating Flows
Forms Web Creating Forms
Sharing & Completing Forms
Viewing & Analyzing Results
Office 365 Groups Creating, Joining, & Managing Groups
Group Applications
Group Calendar Management
Group Communication
Group File Sharing
Office 365 Planner 2016 Managing Tasks
Planning Projects
Sharing Information
Signing In & Setting Up
Office 365 Web Getting to know the Office 365 web portal

Office Delve

Delve Office 365 Finding & Sharing Information
Signing In & Setting Up
Using Boards to Organize Documents
Working with Blogs

On-Boarding

Ensuring Onboarding Success

On-demand Events

2018 Live Events
2019 Live Events

OneDrive

OneDrive for Business 2017 Organizing Files
Signing In & Setting Up
Using the Storage Tools

OneNote

OneNote 2010 (Windows) Formatting & Illustrating Notes
Organizing, Protecting, & Sharing Notebooks
Working with Notebooks
OneNote 2013 (Windows) Configuring the Application
Creating & Opening Notebooks
Creating Notes
Formatting & Illustrating Notes
Organizing, Protecting, & Saving Notebooks
Using  Collaboration Tools
Using the Mobile App
OneNote 2016 (Mac) Configuring the Application
Creating & Opening Notebooks
Creating Notes
Illustrating Notes
Protecting & Sharing Notebooks
Working with Notebooks
OneNote 2016 (Windows) Configuring OneNote
Creating & Opening Notebooks
Creating Notes
Illustrating Notes
Using Collaboration Tools
Working with Notebooks
OneNote iPad Creating Notebooks
Creating Notes
Formatting Notes
Illustrating Notes
Using Collaboration Tools
OneNote Online Creating & Opening Notes
Formatting & Illustrating Notes
Formatting Notebooks
Using Collaboration Tools
OneNote Windows 10 Creating & Enhancing Notes
Creating & Opening Notebooks
Illustrating Notes
OneNote for Windows 10: Configuring OneNote
Organizing & Managing  Notebooks
Organizing a Note Page
Using Collaboration Tools

Operational Excellence

Applying Value Stream Mapping in Lean Business
Enabling Business Process Improvement
Managing for Operational Excellence
Using Lean to Improve Flow and Pull
Using Lean to Perfect Organizational Processes
Using Lean to Reduce Waste and Streamline Value Flow

Operations Management Essentials

Inventory Management: Aligning Inventory with Production and Demand
Operations Management Functions and Strategies
Optimizing Operations Using Demand Forecasting and Capacity Management
Strategic Product and Service Management
Supply Chain Management Basics: Cutting Costs and Optimizing Delivery

Oral Communication

Conquering the Challenges of Public Speaking
Keeping Business Calls Professional
Writing and Preparing an Effective Speech

Organizational Culture

Expert Insights on Organizational Culture

Outlook

Outlook 2010 (Windows) Adding Graphics to Email
Calendar Tools
Configuring the Client
Contact Tools
Formatting Email
Organizing Email
Outlook 2010: Getting Started
Sending & Receiving Email
Outlook 2013 (Windows) Calendar Tools
Configuring the Client
Contact Tools
Formatting Email
Illustrating Email
Organizing Email
Outlook 2013: Getting Started
Sending & Receiving Email
Outlook 2016 (Mac) Configuring the Client
Formatting Email
Opening & Setting Up the Client
Organizing Email
Sending & Receiving Email
Using the Calendar Tools
Using the Contact Tools
Outlook 2016 (Windows) Calendar Tools
Configuring the Client
Contact Tools
Formatting Email
Illustrating Email
Organizing Email
Sending & Receiving Email
Setting Up
Using Outlook 2016 with Office 365
Outlook 2019 (Windows) Calendar Tools
Contact Tools
Illustrating Email
Outlook 2019: Configuring the Client
Outlook 2019: Designing & Shaping Email
Outlook 2019: Formatting Email Text
Outlook 2019: Optimizing Workflows
Outlook 2019: Organizing Emails
Outlook 2019: Proofing Email
Outlook 2019: Tagging, Sorting & Filtering Email
Sending & Receiving Email
Setting Up
Outlook Mail Web Calendar Tools
Configuring the App
Contact Tools
Formatting Email
Organizing Email
Outlook Mail: Getting Started
Sending & Receiving Email
Outlook Office 365 (Windows) Calendar Tools
Contact Tools
Illustrating Email
Outlook Office 365: Configuring the Client
Outlook Office 365: Designing & Shaping Email
Outlook Office 365: Formatting Email Text
Outlook Office 365: Optimizing Workflows
Outlook Office 365: Organizing Emails
Outlook Office 365: Proofing Email
Outlook Office 365: Tagging, Sorting & Filtering Email
Sending & Receiving Email
Setting Up
Outlook Online Calendar Tools
Contact Tools
Customization
Formatting Email
Organizing Email
Sending & Receiving Email
OWA iPad Calendar Tools
Organizing Email
Sign-in & Setup
Working with Email

Performance Management & Measurement

Expert Insights on Firing
Expert Insights on Performance Management & Measurement
Measuring Outcomes and Using KPIs

Personal Productivity

Achieve Productivity in Your Personal Life
Avoid Procrastination by Getting Organized Instead
Beat Procrastination by Boosting Your Creativity and Drive
Expert Insights on Personal Productivity
Forming New Habits
Maximize Your Productivity by Managing Time and Tasks
Organize Your Physical and Digital Workspace
Procrastination: Admitting it is the First Step

Pinterest

Pinterest 2017 Adding & Sharing Pins
Finding Pins & Boards
Pinterest iOS Using Pinterest for iOS

PMBOK® Guide

PMBOK® Guide Sixth Edition Analyzing Risk (PMBOK® Guide Sixth Edition)
Capturing, Analyzing, and Using Project Lessons Learned
Control the Project Schedule (PMBOK® Guide Sixth Edition)
Create Work Breakdown Structure (PMBOK® Guide Sixth Edition)
Creating a Project Budget (PMBOK® Guide Sixth Edition)
Define and Sequence Activities (PMBOK® Guide Sixth Edition)
Develop and Manage Resources (PMBOK® Guide Sixth Edition)
Develop the Project Schedule (PMBOK® Guide Sixth Edition)
Identifying Risk (PMBOK® Guide Sixth Edition)
Keeping Your Project on Budget (PMBOK® Guide Sixth Edition)
Manage and Control Quality (PMBOK® Guide Sixth Edition)
Managing Project Work (PMBOK® Guide Sixth Edition)
Managing Stakeholder Engagement (PMBOK® Guide Sixth Edition)
Monitor Project Communications (PMBOK® Guide Sixth Edition)
Plan and Acquire Resources (PMBOK® Guide Sixth Edition)
Plan and Define Project Scope (PMBOK® Guide Sixth Edition)
Plan and Manage Communications (PMBOK® Guide Sixth Edition)
Planning Quality Management (PMBOK® Guide Sixth Edition)
Planning Risk Management (PMBOK® Guide Sixth Edition)
Planning Stakeholder Engagement (PMBOK® Guide Sixth Edition)
Procurement Management (PMBOK® Guide Sixth Edition)
Procurement Planning (PMBOK® Guide Sixth Edition)
Project Changes and Closing (PMBOK® Guide Sixth Edition)
Project Fundamentals (PMBOK® Guide Sixth Edition)
Project Initiation and Planning (PMBOK® Guide Sixth Edition)
Project Management Introduction (PMBOK® Guide Sixth Edition)
Quality Methodologies and Standards for Project Management
Responding to Risk (PMBOK® Guide Sixth Edition)
Strategically Focused Project Management
The Process Groups (PMBOK® Guide Sixth Edition)
Validate and Control Scope (PMBOK® Guide Sixth Edition)
Ethical Standards and PMI® Core Values
Ethics and Project Management

PMI-ACP®

Agile Key Exam Concepts
Agile Principles and Methodologies
Agile Project Planning
Agile Project Scheduling and Monitoring
Agile Stakeholder Engagement and Team Development

PMP®

PMBOK® Guide Sixth Edition Analyzing Risk (PMBOK® Guide Sixth Edition)
Capturing, Analyzing, and Using Project Lessons Learned
Control the Project Schedule (PMBOK® Guide Sixth Edition)
Create Work Breakdown Structure (PMBOK® Guide Sixth Edition)
Creating a Project Budget (PMBOK® Guide Sixth Edition)
Define and Sequence Activities (PMBOK® Guide Sixth Edition)
Develop and Manage Resources (PMBOK® Guide Sixth Edition)
Develop the Project Schedule (PMBOK® Guide Sixth Edition)
Identifying Risk (PMBOK® Guide Sixth Edition)
Keeping Your Project on Budget (PMBOK® Guide Sixth Edition)
Manage and Control Quality (PMBOK® Guide Sixth Edition)
Managing Project Work (PMBOK® Guide Sixth Edition)
Managing Stakeholder Engagement (PMBOK® Guide Sixth Edition)
Monitor Project Communications (PMBOK® Guide Sixth Edition)
Plan and Acquire Resources (PMBOK® Guide Sixth Edition)
Plan and Define Project Scope (PMBOK® Guide Sixth Edition)
Plan and Manage Communications (PMBOK® Guide Sixth Edition)
Planning Quality Management (PMBOK® Guide Sixth Edition)
Planning Risk Management (PMBOK® Guide Sixth Edition)
Planning Stakeholder Engagement (PMBOK® Guide Sixth Edition)
Procurement Management (PMBOK® Guide Sixth Edition)
Procurement Planning (PMBOK® Guide Sixth Edition)
Project Changes and Closing (PMBOK® Guide Sixth Edition)
Project Fundamentals (PMBOK® Guide Sixth Edition)
Project Initiation and Planning (PMBOK® Guide Sixth Edition)
Project Management Introduction (PMBOK® Guide Sixth Edition)
Quality Methodologies and Standards for Project Management
Responding to Risk (PMBOK® Guide Sixth Edition)
Strategically Focused Project Management
The Process Groups (PMBOK® Guide Sixth Edition)
Validate and Control Scope (PMBOK® Guide Sixth Edition)
Ethical Standards and PMI® Core Values
Ethics and Project Management

Pocket

Pocket Web Storing & Sharing Articles

Power BI

Microsoft Power BI 2.44 Data Modeling & Visualization
Data Preparation
Data Sourcing
Getting Started with Data Analytics

PowerPoint

PowerPoint 2010 (Windows) Adding Animation
Configuring PowerPoint
Creating Graphics & Diagrams
Creating Presentations
Delivering Slideshows
Formatting Presentations
Illustrating Presentations
Inserting & Manipulating Text
Migrating from PowerPoint 2003 to PowerPoint 2010
Organizing Presentation Assets
PowerPoint 2010 Tools
PowerPoint 2010: Getting Started
Saving & Sharing Presentations
PowerPoint 2013 (Windows) Adding Animation
Configuring PowerPoint
Creating Graphics & Diagrams
Creating Presentations
Formatting Presentations
Illustrating Presentations
Inserting & Manipulating Text
Organizing Presentation Assets
PowerPoint 2013: Getting Started
Preparing & Delivering Slideshows
Saving, Exporting, & Sharing Presentations
Sharing Presentations
PowerPoint 2016 (Mac) Adding Animation to your Presentation
Building & Structuring a Presentation
Configuring PowerPoint
Creating Graphics & Diagrams in your Presentation
Formatting your Presentation
Illustrating your Presentation
Inserting & Manipulating Text
Organizing your Presentation Assets
Preparing & Delivering your Slideshow
Saving, Exporting, & Sharing Presentations
Using PowerPoint 2016 for Mac with Office 365
PowerPoint 2016 (Windows) Adding Animations
Configuring PowerPoint
Creating Graphics & Diagrams
Creating Presentations
Formatting Presentations
Illustrating Presentations
Inserting & Manipulating Text
Organizing Presentations Assets
PowerPoint 2016: Getting Started
Preparing & Delivering Slideshows
Saving & Sharing Presentations
Using PowerPoint 2016 with Office 365
Using the Office Mix Add-in
PowerPoint 2019 (Windows) Creating Presentations
PowerPoint 2019: Adding Animations
PowerPoint 2019: Adding Data to Presentations
PowerPoint 2019: Configuring PowerPoint
PowerPoint 2019: Creating Graphics & Diagrams
PowerPoint 2019: Enhancing Presentation Designs
PowerPoint 2019: Formatting Presentations
PowerPoint 2019: Getting Started
PowerPoint 2019: Inserting & Manipulating Text
PowerPoint 2019: Organizing Presentations Assets
PowerPoint 2019: Preparing & Delivering Slideshows
PowerPoint 2019: Sharing & Collaborating on a Presentation
PowerPoint 2019: Using Multimedia in Presentations
Saving Presentations
PowerPoint iPad Building Presentations
Creating & Opening Presentations
Formatting Presentations
Illustrating Presentations
Preparing & Delivering Slideshows
PowerPoint iPhone Building Presentations
Creating & Opening Presentations
Formatting Presentations
Illustrating Presentations
Preparing & Delivering Slideshows
PowerPoint Office 365 (Windows) Creating Presentations
PowerPoint Office 365: Adding Animations
PowerPoint Office 365: Adding Data to Presentations
PowerPoint Office 365: Configuring PowerPoint
PowerPoint Office 365: Creating Graphics & Diagrams
PowerPoint Office 365: Enhancing Presentation Designs
PowerPoint Office 365: Formatting Presentations
PowerPoint Office 365: Getting Started
PowerPoint Office 365: Inserting & Manipulating Text
PowerPoint Office 365: Organizing Presentations Assets
PowerPoint Office 365: Preparing & Delivering Slideshows
PowerPoint Office 365: Sharing & Collaborating on a Presentation
PowerPoint Office 365: Using Multimedia in Presentations
Saving Presentations
PowerPoint Online Building Presentations
Formatting Presentations
Illustrating Presentations
Opening & Navigating
Preparing & Delivering Slideshows
Saving & Printing Presentations

Presentation Skills

Building Your Presentation
Ensuring Successful Presentation Delivery
Expert Insights on Presentation Skills
Fundamentals of Business Storytelling
Getting Your Pitch Heard
Planning an Effective Presentation
Presentation Mastery Series

Prezi

Prezi Classic Building Presentations
Formatting Presentations
Preparing & Delivering Slideshows
Saving & Managing Presentations
Sign-in & Setup
PRINCE2® 2017 Adopting PRINCE2® for your Project Environment (2017 Update)
PRINCE2® Control, Manage, and Close Projects (2017 Update)
PRINCE2® Project Management Overview (2017 Update)
PRINCE2® Project Planning and Risk Management (2017 Update)
PRINCE2® Project Quality and Control (2017 Update)
PRINCE2® Start, Direct, and Initiate Projects (2017 Update)
PRINCE2® 2017 Adopting PRINCE2® for your Project Environment (2017 Update)
PRINCE2® Control, Manage, and Close Projects (2017 Update)
PRINCE2® Project Management Overview (2017 Update)
PRINCE2® Project Planning and Risk Management (2017 Update)
PRINCE2® Project Quality and Control (2017 Update)
PRINCE2® Start, Direct, and Initiate Projects (2017 Update)

Product Management

Product Management: An Overview
Product Management: Building a Product Roadmap and Agile Product Management
Product Management: Communication for Product Managers
Product Management: Create a Go-to-Market Plan
Product Management: Designing and Running Experiments
Product Management: Metrics for Product Managers

Project

Project 2010 (Windows) Managing Project Resources
Managing Project Tasks
Setting Up Projects
Tracking Projects
Project 2013 (Windows) Configuring Project
Gantt Charts
Illustrating Projects
Managing Project Resources
Managing Project Tasks
Report Tools
Saving & Exporting Projects
Setting Up Projects
Tracking Projects
Visualizing Data in Charts & Tables
Project 2016 (Windows) Configuring Project
Illustrating Projects
Managing Project Resources
Managing Tasks
Opening & Navigating
Saving & Exporting
Setting Up Projects
Tracking Projects
Using & Formatting Gantt Charts
Using Report Tools
Visualizing Data in Charts & Tables
Project 2019 Configuring Project
Creating & Organizing Tasks
Illustrating Projects
Managing Project Resources & Reports
Managing Tasks
Opening & Navigating the Application
Saving & Exporting Projects
Setting Up Projects
Tracking Projects
Using & Formatting Gantt Charts
Using the application with Office 365
Visualizing Data in Charts & Tables

Project Management Essentials

Project+ 2017 Communication, Changes & Documentation
Controlling Project Work & Closing
Documents & Terminology
Planning & Controlling the Project Schedule
Planning Documents
Project Management Practical Exercises
Project Selection & Initiation
Quality & Procurement Planning
Resource & Risk Planning
Scope, Schedule, & Cost Planning
Creating a Project Schedule and Budget
Defining a Project Scope and Team
Managing a Project to Minimize Risk and Maximize Quality
Navigating through Changes and Conflicts in Projects
New Project Manager Essentials
Taking Final Steps to Bring a Project to its Close

Public Relations

Strategies for the Modern Public Relations Professional
Writing Skills for Public Relations

Publisher

Publisher 2010 (Windows) Creating & Publishing Documents
Publisher 2016 (Windows) Configuring the Application
Creating, Opening, & Saving Publications
Designing & Structuring Publications
Editing Publications
Illustrating Publications
Using the Merge Tools

Quality Management

Six Sigma Green Belt FMEA and Design for Six Sigma
Identifying Six Sigma Projects
Lean Principles in Six Sigma Projects
Management and Planning Tools for Six Sigma
Organizational Goals and Six Sigma
Six Sigma Control Charts
Six Sigma Cycle-time Reduction and Kaizen Blitz
Six Sigma Data Classification, Sampling, and Collection
Six Sigma Design of Experiments
Six Sigma Exploratory Data Analysis
Six Sigma Hypothesis Testing Fundamentals
Six Sigma Hypothesis Tests for Variances and Proportions
Six Sigma Measurement Systems Analysis
Six Sigma Performance Metrics
Six Sigma Probability and Statistical Distributions
Six Sigma Process and Performance Capability Measurement
Six Sigma Process Control Tools
Six Sigma Process Documentation and Analysis
Six Sigma Project Management Essentials
Six Sigma Root Cause Analysis and Waste Elimination
Six Sigma Statistical Process Control Basics
Six Sigma Statistics and Graphical Presentation
Six Sigma Voice of the Customer
Team Dynamics and Performance for Six Sigma Projects
Six Sigma Yellow Belt Basic Six Sigma Statistics
Classifying and Collecting Data
Data Analysis and Root Cause Analysis in Six Sigma
Lean Tools and FMEA
Six Sigma and Lean: Foundations and Principles
Six Sigma Control Tools and Documentation
Six Sigma Correlation, Regression, and Hypothesis Testing
Six Sigma Measurement System Analysis
Six Sigma Techniques for Improvement
Six Sigma: Identifying Projects
Six Sigma: Metrics
Six Sigma: Project Management Basics
Six Sigma: Quality Tools
Six Sigma: Team Basics, Roles, and Responsibilities

QuickBooks

QuickBooks Pro 2017 Employees, Banking, & Reports
Interface & Company Settings
QuickBooks Pro 2017: Getting Started
Vendors, Bills, Customers, & Income

Receiving Feedback

Establishing Team Goals and Responsibilities, and Using Feedback Effectively
Expert Insights on Receiving Feedback
Gaining a Positive Perspective on Feedback

Recruiting & Hiring

Applicant Screening: The First Step in Hiring the Best
Conducting an Effective Hiring Interview
Ensuring Onboarding Success
Expert Insights on Recruiting and Hiring
Hitting the Recruitment Bull’s-eye

Red Hat Certified System Administrator (RHCSA)

Red Hat Enterprise Linux 7 Archiving
Bash Script Programming
Bash Scripting
Boot Process
Configuring Gnome
Directory Services
File Management
File Permissions
File Systems & Partitions
Firewalls
Installation
Job Scheduling
Kickstart & First-run Issues
Logging
Logical Volume Management
Network File Systems
Network Services
Networking
Package Management
Processes, Services, & Daemons
Remote Access
SELinux
Troubleshooting
User & Group Management
Using grep
Using Linux Shells
Using the Bash Shell
Virtualization

Resilience & Perseverance

Expert Insights on Resilience & Perseverance
Forging Ahead with Perseverance and Resilience
Grit
Reaching Goals Using Perseverance and Resilience

Safari

Safari 10 Browsing Securely & Safely
Browsing the Web
Customizing the Browser
Saving, Bookmarking & Sharing Websites

Salesforce End User

Chatter Communicating with Other Users
Sharing Information
Sign-in & Profile Tools
Status Updates
Chatter Lightning Sharing Information
Sign-in & Profile Tools
Status Updates
Salesforce Lightning Salesforce Lightning 2016: Contact Management & Communication
Salesforce Lightning 2016: Keeping Track of Activities
Salesforce Lightning 2016: Leads, Opportunities, & Accounts
Salesforce Lightning 2016: Managing Sales Data
Salesforce Lightning 2016: Sign-in & Setup
Salesforce Lightning 2018: Contact Management & Communication
Salesforce Lightning 2018: Keeping Track of Activities
Salesforce Lightning 2018: Leads, Opportunities & Accounts
Salesforce Lightning 2018: Managing Sales Data
Salesforce Lightning 2018: Sign-in & Setup

Scoop.it

Scoop.it Web Creating & Using Scoops
Finding & Curating Topics
Sign-in & Setup

Self-Development

Developing Your Business Acumen
Improving Your Memory Skills
Improving Your Reading Speed and Comprehension
Learning from Failure
The Four Tendencies: Understand Yourself For Improvement

Selling Essentials

Expert Insights on Selling Essentials
Negotiating Well and Going for the Close
Prospecting: Panning for Sales Gold
The Discovery Meeting: Starting Off on the Right Foot
The Value Proposition: Getting Your Pitch Right
Turning Objection into Opportunity during a Sales Call

Setting and Managing Priorities

Expert Insights on Setting and Managing Priorities

SharePoint End User

SharePoint 2013 Building Web Pages
Creating Public Sites
Signing In & Setting Up
Working with Blogs
Working with Document Libraries
Working with SharePoint Apps
Working with Team Sites
Working with the Newsfeed
SharePoint 2016 SharePoint 2016: Building Web Pages
SharePoint 2016: Signing in & Setting Up
SharePoint 2016: Working with Blogs
SharePoint 2016: Working with Communication Sites
SharePoint 2016: Working with Document Libraries
SharePoint 2016: Working with SharePoint Apps
SharePoint 2016: Working with Team Sites
SharePoint 2016: Working with the Newsfeed
SharePoint iOS Blogging
Collaborating
Signing in & Navigating
SharePoint Online SharePoint Online: Building Web Pages
SharePoint Online: Creating a Team Site
SharePoint Online: Illustrating Web Pages
SharePoint Online: Signing in & Setting Up
SharePoint Online: Working with Communication Sites
SharePoint Online: Working with Document Libraries
SharePoint Online: Working with SharePoint Apps

Six Sigma

Six Sigma Green Belt FMEA and Design for Six Sigma
Identifying Six Sigma Projects
Lean Principles in Six Sigma Projects
Management and Planning Tools for Six Sigma
Organizational Goals and Six Sigma
Six Sigma Control Charts
Six Sigma Cycle-time Reduction and Kaizen Blitz
Six Sigma Data Classification, Sampling, and Collection
Six Sigma Design of Experiments
Six Sigma Exploratory Data Analysis
Six Sigma Hypothesis Testing Fundamentals
Six Sigma Hypothesis Tests for Variances and Proportions
Six Sigma Measurement Systems Analysis
Six Sigma Performance Metrics
Six Sigma Probability and Statistical Distributions
Six Sigma Process and Performance Capability Measurement
Six Sigma Process Control Tools
Six Sigma Process Documentation and Analysis
Six Sigma Project Management Essentials
Six Sigma Root Cause Analysis and Waste Elimination
Six Sigma Statistical Process Control Basics
Six Sigma Statistics and Graphical Presentation
Six Sigma Voice of the Customer
Team Dynamics and Performance for Six Sigma Projects
Six Sigma Yellow Belt Basic Six Sigma Statistics
Classifying and Collecting Data
Data Analysis and Root Cause Analysis in Six Sigma
Lean Tools and FMEA
Six Sigma and Lean: Foundations and Principles
Six Sigma Control Tools and Documentation
Six Sigma Correlation, Regression, and Hypothesis Testing
Six Sigma Measurement System Analysis
Six Sigma Techniques for Improvement
Six Sigma: Identifying Projects
Six Sigma: Metrics
Six Sigma: Project Management Basics
Six Sigma: Quality Tools
Six Sigma: Team Basics, Roles, and Responsibilities

Six Sigma Certification

Six Sigma Green Belt FMEA and Design for Six Sigma
Identifying Six Sigma Projects
Lean Principles in Six Sigma Projects
Management and Planning Tools for Six Sigma
Organizational Goals and Six Sigma
Six Sigma Control Charts
Six Sigma Cycle-time Reduction and Kaizen Blitz
Six Sigma Data Classification, Sampling, and Collection
Six Sigma Design of Experiments
Six Sigma Exploratory Data Analysis
Six Sigma Hypothesis Testing Fundamentals
Six Sigma Hypothesis Tests for Variances and Proportions
Six Sigma Measurement Systems Analysis
Six Sigma Performance Metrics
Six Sigma Probability and Statistical Distributions
Six Sigma Process and Performance Capability Measurement
Six Sigma Process Control Tools
Six Sigma Process Documentation and Analysis
Six Sigma Project Management Essentials
Six Sigma Root Cause Analysis and Waste Elimination
Six Sigma Statistical Process Control Basics
Six Sigma Statistics and Graphical Presentation
Six Sigma Voice of the Customer
Team Dynamics and Performance for Six Sigma Projects
Six Sigma Yellow Belt Basic Six Sigma Statistics
Classifying and Collecting Data
Data Analysis and Root Cause Analysis in Six Sigma
Lean Tools and FMEA
Six Sigma and Lean: Foundations and Principles
Six Sigma Control Tools and Documentation
Six Sigma Correlation, Regression, and Hypothesis Testing
Six Sigma Measurement System Analysis
Six Sigma Techniques for Improvement
Six Sigma: Identifying Projects
Six Sigma: Metrics
Six Sigma: Project Management Basics
Six Sigma: Quality Tools
Six Sigma: Team Basics, Roles, and Responsibilities

Sketch

Sketch 51 Creating Layers, Objects & Vectors
Creating, Designing & Saving Documents
Exploring the Interface
Sharing & Exporting Documents

Skype End User

Skype for Business 2016 Chatting & Calling
Meeting Tools
Organizing & Hosting Meetings
Skype for Business: Getting Started

Slack

Slack for iOS Using the iOS App
Slack Web Configuring Slack
Creating, Finding & Sharing Information
Private Messaging & Communication Tools
Signing In & Setting Up
Using Channels

Smartsheet

Smartsheet Creating & Managing Tasks
Creating Projects
Signing In & Setting Up
Tracking Projects
Using the Collaboration Tools

Social Networking

Facebook Creating & Managing Pages
Creating & Organizing Events
Finding & Interacting with Friends
Group Tools
Photo Tools
Posting Updates
Privacy & Security Settings
Private Communication Tools
Sign-in & Setup
Using the News Feed
Facebook iPad Creating & Managing Pages
Creating & Organizing Events
Finding & Interacting with Friends
Group Tools
Photo Tools
Posting Updates
Privacy & Security Settings
Sign-in & Setup
Using the News Feed
Facebook Messenger Communication & Connections
Sign-in & Setup
Using Messenger on the Web
Instagram iOS Editing & Tagging Photos
Sharing Photos & Posts
Sign-in & Setup
LinkedIn Web Configuring an Account
Managing Contacts & Connections
Posting Updates & Messages
Setting Up A Profile
Using Groups
Using Networking Tools

Strategic Planning & Execution

Expert Insights on Strategic Planning & Execution
Knowing When to Take Strategic Risks

Strategic Thinking

Assessing Your Organization’s Risks
Expert Insights on Strategic Thinking
Identifying Risks in Your Organization
Responding Effectively to Risks
Thinking Strategically as a Manager
Using Strategic Thinking to Consider the Big Picture

Stress Management

Career and Family Challenges for Women Leaders
Expert Insights on Managing Stress
Expert Insights on Work/Life Balance
Managing Pressure and Stress to Optimize Your Performance
Staying Balanced in a Shifting World
Take a Deep Breath and Manage Your Stress
Taking Stock of Your Work/Life Balance

Succession Planning

Building Career Development Programs and Succession Planning
Expert Insights on Succession Planning

Supply Chain

Inventory Management: Aligning Inventory with Production and Demand
Optimizing Operations Using Demand Forecasting and Capacity Management
Supply Chain Management Basics: Cutting Costs and Optimizing Delivery

Sway

Sway iOS Sway for iOS
Sway Web App Building Presentations
Delivering & Publishing Presentations
Signing in & Creating Presentations
Sway Windows 10 Building Presentations
Delivering & Publishing Presentations
Signing in & Creating Presentations

Systems Security Certified Practitioner (SSCP)

System Security Certified Practitioner (SSCP 2018): Asset & Change Management
System Security Certified Practitioner (SSCP 2018): Business Continuity
System Security Certified Practitioner (SSCP 2018): Controlling Resource Access
System Security Certified Practitioner (SSCP 2018): Cryptography Primer
System Security Certified Practitioner (SSCP 2018): Digital Forensics
System Security Certified Practitioner (SSCP 2018): Identity Management
System Security Certified Practitioner (SSCP 2018): Malware & Endpoint Security
System Security Certified Practitioner (SSCP 2018): Network Fundamentals
System Security Certified Practitioner (SSCP 2018): Network Security
System Security Certified Practitioner (SSCP 2018): Public Key Infrastructure
System Security Certified Practitioner (SSCP 2018): Risk Management
System Security Certified Practitioner (SSCP 2018): Securing Environments
System Security Certified Practitioner (SSCP 2018): Security Assessments
System Security Certified Practitioner (SSCP 2018): Security Concepts
System Security Certified Practitioner (SSCP 2018): Security Controls

Tableau

Tableau 10 Advanced Visualizations
Calculations
Charts
Connecting & Working with Data
Dashboards & Data Organization
Interface & Sharing
Maps
Scripting
Time Dimensions
Visualization Design
Tableau Desktop Tableau Desktop: Opening & Connecting Data Sources
Tableau Desktop: Preparing & Cleaning Data
Tableau Desktop: Real Time Dashboards

Talent Management

Building Career Development Programs and Succession Planning
Expert Insights on Talent Management
Implementing Transformational HR
Individual Behavior in Organizations
Planning for Skills Needs and Managing Performance

Time Management

Aligning Goals and Priorities To Manage Time
Expert Insights on Time Management
Make The Time You Need: Get Organized
Maximize Your Productivity by Managing Time and Tasks
The Art of Staying Focused

To-Do

Microsoft To-Do for iOS Using Microsoft To-Do for iOS
Microsoft To-Do Web Creating To-Dos
Organizing To-Dos

TOSA Excel 2016

Excel 2016 (Windows) Basic Formulas
Configuring Options & Settings
Creating Charts & Graphics
Creating PivotTables & PivotCharts
Creating, Saving & Sharing Workbooks
Custom & Conditional Formatting
Excel 2016: Getting Started
Extracting Information with Formulas
Finding, Sorting & Filtering Data
Formatting Data
Illustrating Documents
Inserting & Manipulating Data
Referencing Data
Using Conditional Formulas
Using the Power Pivot Add-in
Using the Power View Add-in
Working with Formulas

TOSA PowerPoint 2016

PowerPoint 2016 (Windows) Adding Animations
Configuring PowerPoint
Creating Graphics & Diagrams
Creating Presentations
Formatting Presentations
Illustrating Presentations
Inserting & Manipulating Text
Organizing Presentations Assets
PowerPoint 2016: Getting Started
Preparing & Delivering Slideshows
Saving & Sharing Presentations
Using PowerPoint 2016 with Office 365
Using the Office Mix Add-in

TOSA Word 2016

Word 2016 (Windows) Configuring the Application
Creating Forms & Bulk Mailings
Creating Graphics & Diagrams
Creating, Opening & Saving Documents
Editing Documents
Formatting Documents
Illustrating Documents
Opening & Setting Up
Shaping & Structuring Documents
Using Research Tools
Using Sharing & Collaboration Tools
Using Table Tools
Using the Find & Replace Tools
Using Word 2016 with Office 365

Trello

Trello Web Creating Teams & Boards
Finding & Sharing Information
Managing Cards
Sign-in & Setup

Tumblr

Tumblr Android Tumblr for Android
Tumblr iOS Tumblr for iOS
Tumblr Web Blog Authoring Tools
Finding Blogs
Getting Started with Blogs

Twitter

Twitter for iOS Following Users
Sending Tweets
Sharing Photos & Videos
Signing In & Setting Up
Twitter for Professionals Analyzing Audiences & User Behavior
Promoting a Business & Engaging with Users
Using Twitter Media Studio
Twitter for Web Configuring the Service
Finding Content
Following Users
Sending Tweets
Signing In & Setting Up

Unconscious Bias

Expert Insights on Unconscious Bias
Overcoming Unconscious Bias in the Workplace
Overcoming Your Own Unconscious Biases
Understanding Unconscious Bias

Visio

Visio 2010 (Windows) Creating Data Graphics & Reports
Creating, Saving, & Sharing Documents
Formatting & Organizing Shapes
Inserting Shapes & Images
Visio 2013 (Windows) Adding Data to Diagrams
Creating Data Graphics & Reports
Creating, Saving, & Sharing Documents
Exploring the Interface
Formatting & Organizing Shapes
Formatting & Structuring a Document
Inserting & Formatting Text
Inserting Shapes & Images
Visio 2016 (Windows) Adding Data to Diagrams
Creating Data Graphics & Reports
Creating, Saving, & Sharing Documents
Exploring the Interface
Formatting & Organizing Shapes
Formatting & Structuring Documents
Inserting & Formatting Text
Inserting Shapes & Images
Visualizing Data in Charts & Tables
Visio Professional 2019 Visio Professional 2019:  Exploring the interface
Visio Professional 2019: Analyzing your data
Visio Professional 2019: Creating Flowcharts, Maps & Plans
Visio Professional 2019: Illustrating & Enhancing Documents
Visio Professional 2019: Inserting & Formatting Text
Visio Professional 2019: Saving & formatting documents
Visio Professional 2019: Sharing & Collaborating on a Document
Visio Professional 2019: Using & Formating Shapes

WebEx

Webex Meetings Web Organizing & Hosting Meetings
Signing In & Setting Up
Using Meeting Tools
Webex Teams Signing In & Managing Teams
Using the Collaboration Tools
Using the Conversation Tools
WebEx Windows Organizing & Hosting Meetings
Sign-in & Setup
Using Meeting Tools

Windows End User

Windows 10 Accessing & Managing Files
Configuring & Optimizing a System
Configuring & Using Peripheral Devices
Configuring Network & Share Settings
Customizing System Appearance
Ease of Access & Accessibility Tools
Installing & Using Windows Universal Apps
Managing Programs & File Types
Managing User Accounts
Navigating in a Desktop Environment
Protecting & Backing Up Data
Using Cortana
Using Screenshot Tools
Using Windows
Windows 10 (Fall Creators Update) Accessing & Managing Files
Configuring & Optimizing a System
Configuring & Using Peripheral Devices
Configuring Network & Share Settings
Customizing System Appearance
Ease of Access & Accessibility Tools
Installing & Using Windows Universal Apps
Managing Programs & File Types
Managing User Accounts
Navigating in a Desktop Environment
Protecting & Backing Up Data
Using Cortana
Using Screenshot Tools
Using Windows
Windows 10 (May 2019 Update) Windows 10: Exploring the May 2019 Update
Windows 7 Accessing & Managing Files
Configuring & Optimizing a System
Configuring & Using Peripheral Devices
Configuring Network & Share Settings
Customizing System Appearance
Managing User Accounts
Navigating in a Desktop Environment
Protecting & Backing Up Data
Running & Managing Programs
Using Screenshot Tools
Using Windows
Using Windows Contacts
Using Windows Paint
Using WordPad
Windows 8.1 Accessing & Managing Files
Configuring & Optimizing a System
Configuring & Using Peripheral Devices
Configuring Network & Share Settings
Customizing System Appearance
Ease of Access & Accessibility Tools
Installing & Using Windows Universal Apps
Managing Programs & File Types
Managing User Accounts
Protecting & Backing Up Data
Using Screenshot Tools
Using the Desktop & Start Screen
Using Windows

Windows Mobile

Windows 10 Mobile Calendar Tools
Camera & Photo Tools
Customizing Windows Mobile Devices
Email & Communication Tools
Getting & Sharing Information
Listening To Music
Managing Windows Mobile Apps
Microsoft Edge on Mobile Devices
The Maps Application
Windows Mobile Devices

Women in Leadership

Career and Family Challenges for Women Leaders
Choosing to Lead as a Woman
Expert Insights on Women in Leadership
Gender and Leadership

Word

Word 2010 (Windows) Configuring Word
Creating, Opening, & Saving Documents
Editing Documents
Find & Replace Tools
Formatting Documents
Forms & Bulk Mailings
Graphics & Diagrams
Illustrating Documents
Migrating from Word 2003 to Word 2010
Modifying Document Structure
Research Tools
Sharing & Collaboration Tools
Table Tools
Word 2010 Tools
Word 2010: Getting Started
Word 2013 (Windows) Configuring Word
Creating, Opening, & Saving Documents
Editing Documents
Find & Replace Tools
Formatting Documents
Forms & Bulk Mailings
Graphics & Diagrams
Illustrating Documents
Modifying Document Format
Research Tools
Sharing & Collaboration Tools
Table Tools
Word 2013: Getting Started
Word 2016 (Mac) Configuring the Application
Creating Forms & Bulk Mailings
Creating Graphics & Diagrams
Creating, Opening, & Saving Documents
Editing Documents
Formatting Documents
Illustrating Documents
Opening & Setting Up
Shaping & Structuring Documents
Using Research Tools
Using Sharing & Collaboration Tools
Using Table Tools
Using the Find & Replace Tools
Using Word 2016 for Mac with Office 365
Word 2016 (Windows) Configuring the Application
Creating Forms & Bulk Mailings
Creating Graphics & Diagrams
Creating, Opening & Saving Documents
Editing Documents
Formatting Documents
Illustrating Documents
Opening & Setting Up
Shaping & Structuring Documents
Using Research Tools
Using Sharing & Collaboration Tools
Using Table Tools
Using the Find & Replace Tools
Using Word 2016 with Office 365
Word 2019 (Windows) Creating, Opening & Saving Documents
Editing Documents
Formatting Documents
Opening & Setting Up
Word 2019: Adding Data & Calculations
Word 2019: Configuring the Application
Word 2019: Creating Bulk Mailings
Word 2019: Creating Forms
Word 2019: Creating Graphics & Diagrams
Word 2019: Illustrating Documents
Word 2019: Shaping Documents
Word 2019: Sharing & Collaborating on a Document
Word 2019: Structuring Documents
Word 2019: Using Find & Replace Tools
Word 2019: Using Research Tools
Word 2019: Using Table Tools
Word for iPhone Adding Graphics to Documents
Creating, Opening & Saving Documents
Editing Documents
Shaping & Formatting Documents
Using Collaboration Tools
Word iPad Adding Graphics to Documents
Creating, Opening & Saving Documents
Editing Documents
Formatting Documents
Shaping & Structuring Documents
Using Collaboration Tools
Word Office 365 (Windows) Creating, Opening & Saving Documents
Editing Documents
Formatting Documents
Opening & Setting Up
Word Office 365: Adding Data & Calculations
Word Office 365: Configuring the Application
Word Office 365: Creating Bulk Mailings
Word Office 365: Creating Forms
Word Office 365: Creating Graphics & Diagrams
Word Office 365: Illustrating Documents
Word Office 365: Shaping Documents
Word Office 365: Sharing & Collaborating on a Document
Word Office 365: Structuring Documents
Word Office 365: Using Find & Replace Tools
Word Office 365: Using Research Tools
Word Office 365: Using Table Tools
Word Office 365: Using the Publishing Tools
Word Online Editing Documents
Formatting Documents
Formatting Text & Paragraphs
Opening & Navigating in Word Online
Saving & Printing Documents

Work/Life Balance

Achieve Productivity in Your Personal Life
Expert Insights on Work/Life Balance
Staying Balanced in a Shifting World
Take a Deep Breath and Manage Your Stress
Taking Stock of Your Work/Life Balance

Working Effectively on a Team

Being an Effective Team Member
Contributing as a Virtual Team Member
Effective Team Communication
Expert Insights on Working Effectively on a Team
Genius Partnerships
Strategies for Building a Cohesive Team

Written Communication

Abbreviating, Capitalizing, and Using Numbers
Audience and Purpose in Business Writing
Clarity and Conciseness in Business Writing
Creating Well-constructed Sentences
Editing and Proofreading Business Documents
Getting the Details Right: Spelling Basics
Improving Your Technical Writing Skills
Troublesome Words and Phrases: Usage Mistakes in Writing
Using Punctuation Marks
Using the Parts of Speech

Yammer

Yammer Web Collaborating & Communicating
Configuring Networks
Posting & Reacting to Status Updates
Setting Up
Using Groups

YouTube

YouTube Web Creating & Editing Videos
Publishing Videos & Managing Channels
Searching & Viewing Videos

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